Tech and Non-Tech Services Managers

Infosys Limited; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Infosys Limited is seeking a Sourcing Tech & Non-Tech Services Manager in Chicago, Illinois. This role involves leading strategic sourcing and category management for tech and professional services across the U.S. and Canada.

The ideal candidate has 4+ years of relevant experience and a Bachelor's degree, with strong skills in negotiation, category management, and client relations. The position emphasizes collaboration with various internal stakeholders to drive cost optimization and improve service quality.

Qualifications

• Minimum of 4 years of relevant work experience.
• Experience in category management activities in Professional Services and Tech Services.
• Professional certification (CPSM, CPSD, CIPS, PMP) preferred.

Responsibilities

• Develop and execute category strategies for Tech Services.
• Manage end-to-end category lifecycle, including spend analysis.
• Negotiate commercial terms and service agreements.

Skills

Category management

Client management

Negotiation

Market intelligence

Communication

Education

Bachelor's degree or foreign equivalent

Job description

Sourcing Tech & Non-Tech Services Manager - 5A

The Sourcing Tech & Non-Tech Services Manager is responsible for leading strategic sourcing and category management for tech services and professional services across U.S. + Canada regions in the FMCG/CPG/Manufacturing domain. This role drives cost optimization, service quality, supplier performance, and risk mitigation while ensuring compliance with North America’s regulatory, labor, safety, and data privacy regulations. The position partners are Technology, Operations, Facilities, Engineering, Finance, Legal, EHS, and quality stakeholders.

Job Description:

• Develop and execute category strategies for Tech Services and Professional Services aligned with business and operational goals
• Manage end-to-end category lifecycle, including spend analysis and total cost of ownership (TCO) optimization
• Identify opportunities for consolidation, standardization, and preferred supplier programs across sites
• Lead large sourcing events (RFP, RFQ, RFI) for professional services and tech services categories
• Negotiate commercial terms, pricing models, service levels (SLAs), and master service agreements (MSAs)
• Support building sourcing pipelines for the category in the region and helping regional buyers drive sourcing projects
• Drive continuous improvement, cost reduction, and cost avoidance initiatives with services suppliers
• Act as a strategic business partner to Technology, Engineering, Operations, EHS, Finance, and HR
• Translate business requirements into sourcing solutions that balance cost, quality, safety, and service continuity
• Provide market intelligence and benchmarking insights to internal stakeholders
• Deliver and report annual cost savings, cost avoidance, and value creation metrics
• Leverage should-cost models, rate benchmarking, and market analytics

Basic Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of relevant work experience in the job description

Preferred Qualifications:

• Approximately 8-10 years’ experience in handling category management activities in the Professional Services and Tech Services space
• Professional certification (CPSM, CPSD, CIPS, PMP) preferred
• Exposure in drafting category strategy, sourcing planning, business case creation, sourcing execution and contract closure
• Good client facing & client management skills
• Demonstrated experience with Professional Services and Tech Services procurement in the U.S. market
• Experience working with national service providers and regional vendors
• Very good communication skills
• Strong customer‑centric mindset (client‑facing experience preferred)
• Transformation mindset with ability to identify improvement opportunities
• Highly organized, proactive, and goal‑oriented
• High integrity, attention to detail, and strong prioritization skills

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).