Engineering and Facilities Category Manager Services Manager

Infosys; Chicago (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Infosys is looking for a Sourcing Tech & Non-Tech Services Manager to lead strategic sourcing and category management for tech and professional services across the U.S. and Canada. This role focuses on cost optimization, supplier performance, and regulatory compliance.

The ideal candidate will have at least 4 years of experience in category management and a Bachelor’s degree. Responsibilities include developing category strategies, managing sourcing events, and collaborating with multiple stakeholders to drive improvements.

Qualifications

• Minimum 4 years of relevant work experience in category management.
• Bachelor's degree or equivalent experience considered.

Responsibilities

• Develop and execute category strategies for tech and professional services.
• Lead large sourcing events (RFP, RFQ, RFI) for various categories.
• Provide market intelligence and benchmarking insights to stakeholders.

Skills

Category management

Client management

Cost optimization

Negotiation skills

Education

Bachelor’s degree or foreign equivalent

Tools

Market analytics

Should-cost models

Job description

Sourcing Tech & Non-Tech Services Manager - 5A

The Sourcing Tech & Non-Tech Services Manager is responsible for leading strategic sourcing and category management for tech services and professional services across U.S. and Canada regions in the FMCG/CPG/Manufacturing domain. This role drives cost optimization, service quality, supplier performance, and risk mitigation while ensuring compliance with North America’s regulatory, labor, safety, and data privacy regulations. The position partners are Technology, Operations, Facilities, Engineering, Finance, Legal, EHS, and quality stakeholders.

Responsibilities

• Develop and execute category strategies for Tech Services and Professional Services aligned with business and operational goals
• Manage end-to-end category lifecycle, including spend analysis and total cost of ownership (TCO) optimization
• Identify opportunities for consolidation, standardization, and preferred supplier programs across sites
• Lead large sourcing events (RFP, RFQ, RFI) for professional services and tech services categories
• Negotiate commercial terms, pricing models, service levels (SLAs), and master service agreements (MSAs)
• Support building sourcing pipelines for the category in the region and helping regional buyers drive sourcing projects
• Drive continuous improvement, cost reduction, and cost avoidance initiatives with services suppliers
• Act as a strategic business partner to Technology, Engineering, Operations, EHS, Finance, and HR
• Translate business requirements into sourcing solutions that balance cost, quality, safety, and service continuity
• Provide market intelligence and benchmarking insights to internal stakeholders
• Deliver and report annual cost savings, cost avoidance, and value creation metrics
• Leverage should-cost models, rate benchmarking, and market analytics

Basic Qualifications

• Bachelor’s degree or foreign equivalent from an accredited institution; also consider three years of progressive experience in lieu of every year of education
• At least 4 years of relevant work experience in category management for tech or professional services

Preferred Qualifications

• Approximately 8–10 years of experience in category management activities in Professional Services and Tech Services space
• Professional certification (CPSM, CPSD, CIPS, PMP) preferred
• Exposure in drafting category strategy, sourcing planning, business case creation, sourcing execution and contract closure
• Good client-facing and client management skills
• Demonstrated experience with Professional Services and Tech Services procurement in the U.S. market
• Experience working with national service providers and regional vendors
• Very good communication skills
• Strong client‑centric mindset
• Transformation mindset with ability to identify improvement opportunities
• Highly organized, proactive, and goal‑oriented
• High integrity, attention to detail, and strong prioritization skills

Applicants for employment in the U.S. must possess work authorization that does not require sponsorship by the employer for a visa (H1B or otherwise).