Manager

Infosys Limited; Chicago (IL); On-site; USD 85,000 - 115,000; Full time

Job summary

Infosys Limited is seeking a Category Manager for Maintenance & Services in Chicago, Illinois. The ideal candidate will lead sourcing strategies and ensure service quality while meeting compliance standards across the U.S. and Canada. With a strong focus on cost optimization and supplier performance, you will partner with various stakeholders including Operations and Finance.

Applicants should possess a Bachelor's degree and at least 4 years of relevant experience, with further preferences for 8-10 years in category management. A proactive mindset and excellent communication skills are essential for success in this role.

Qualifications

• At least 4 years of relevant work experience in category management.
• Experience with procurement and contract management in the U.S. market.
• Professional certification (CPSM, CPSD, CIPS, PMP) preferred.

Responsibilities

• Develop and execute category strategies for maintenance and services.
• Manage end-to-end category lifecycle and optimization.
• Negotiate commercial terms and service agreements.

Skills

Client management skills

Communication skills

Cost optimization

Category management

Relationship building

Education

Bachelor's degree or foreign equivalent

Job description

Job Description

Category Manager – Maintenance & Services. The Sourcing Category Manager is responsible for leading strategic sourcing and category management for maintenance, facilities, and technical services across U.S. and Canada regions in the FMCG/CPG/Manufacturing domain. This role drives cost optimization, service quality, supplier performance, and risk mitigation while ensuring compliance with North America’s regulatory, labor, and safety standards. The position partners with Operations, Facilities, Engineering, Finance, Legal, EHS, and quality stakeholders.

• Develop and execute category strategies for maintenance and services aligned with business and operational goals
• Manage end-to-end category lifecycle, including spend analysis and total cost of ownership (TCO) optimization
• Identify opportunities for consolidation, standardization, and preferred supplier programs across sites
• Lead large sourcing events (RFP, RFQ, RFI) for maintenance and technical service categories
• Negotiate commercial terms, pricing models, service levels (SLAs), and master service agreements (MSAs)
• Support building sourcing pipelines for the category in the region and help regional buyers drive sourcing projects
• Drive continuous improvement, cost reduction, and cost avoidance initiatives with services suppliers
• Act as a strategic business partner to Facilities Management, Engineering, Operations, EHS, Finance, and HR
• Translate business requirements into sourcing solutions that balance cost, quality, safety, and service continuity
• Provide market intelligence and benchmarking insights to internal stakeholders
• Deliver and report annual cost savings, cost avoidance, and value creation metrics
• Leverage should-cost models, rate benchmarking, and market analytics

Basic Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of relevant work experience in the job description

Preferred Qualifications

• Approximately 8-10 years’ experience in handling category management activities in the Maintenance & technical Services space
• Professional certification (CPSM, CPSD, CIPS, PMP) preferred
• Exposure in drafting category strategy, sourcing planning, business case creation, sourcing execution and contract closure
• Good client facing & client management skills
• Demonstrated experience with maintenance and services procurement in the U.S. market
• Experience working with national service providers and regional vendors
• Very good communication skills
• Strong customer-centric mindset (client-facing experience preferred)
• Transformation mindset with ability to identify improvement opportunities
• Highly organized, proactive, and goal-oriented
• High integrity, attention to detail, and strong prioritization skills

Additional Requirements

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).