Category Manager – Maintenance & Services

Infosys BPM; Chicago (IL); On-site; USD 110,000 - 155,000; Full time

Job summary

Infosys BPM is seeking a Category Manager for Maintenance & Services to drive end-to-end sourcing strategies across sites in the U.S. The role requires deep category knowledge, stakeholder engagement, and a track record of delivering cost-out and value creation for a global services business.

You will lead RFPs, RFIs, and RFQs; negotiate MSAs and SLAs; and partner with Facilities Management, Engineering, Operations, EHS, Finance, and HR to balance cost, quality, safety, and service continuity.

Qualifications

• Bachelor’s degree or foreign equivalent required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of relevant work experience in the job description.

Responsibilities

• Develop and execute category strategies for maintenance and services aligned with business and operational goals.
• Manage end-to-end category lifecycle, including spend analysis and TCO optimization.
• Identify opportunities for consolidation, standardization, and preferred supplier programs across sites.
• Lead large sourcing events (RFP, RFQ, RFI) for maintenance and technical service categories.
• Negotiate commercial terms, pricing models, SLAs, and MSAs.
• Support building sourcing pipelines for the category in the region and helping regional buyers drive sourcing projects.

Skills

Communication skills

Strategic sourcing

Negotiation

Transformation mindset

Organized

Attention to detail

Education

Bachelor’s degree or foreign equivalent

Job description

Category Manager – Maintenance & Services

The Maintenance & Services Sourcing Manager will drive strategic sourcing of the Maintenance & Services category. This individual will be instrumental in sourcing strategy ideation and delivery encompassing data analysis, market profiling, sourcing execution, supplier selection, negotiations, contracting and relationship management, along with managing Maintenance & Services projects from a Sourcing perspective. The candidate will require blend of Maintenance & Services sourcing and CPG (Consumer Packaged Goods) industry experience. They must have deep sourcing process expertise and knowledge coupled with strong communications and ability to engage with business stakeholders throughout the sourcing process. Additionally, the ideal candidate will bring Consulting skill sets to operate most effectively in this position to help transform the Maintenance & Services sourcing program in a client environment.

Job Description:

• Develop and execute category strategies for maintenance and services aligned with business and operational goals
• Manage end-to-end category lifecycle, including spend analysis, and total cost of ownership (TCO) optimization
• Identify opportunities for consolidation, standardization, and preferred supplier programs across sites
• Lead large sourcing events (RFP, RFQ, RFI) for maintenance and technical service categories
• Negotiate commercial terms, pricing models, service levels (SLAs), and master service agreements (MSAs)
• Support building sourcing pipelines for the category in the region and helping regional buyers drive sourcing projects.
• Drive continuous improvement, cost reduction, and cost avoidance initiatives with services suppliers
• Act as a strategic business partner to Facilities Management, Engineering, Operations, EHS, Finance, and HR
• Translate business requirements into sourcing solutions that balance cost, quality, safety, and service continuity
• Provide market intelligence and benchmarking insights to internal stakeholders
• Deliver and report annual cost savings, cost avoidance, and value creation metrics
• Leverage should-cost models, rate benchmarking, and market analytics
• Lead sourcing transformation initiatives and drive adoption of procurement best practices across the organization.
• Support sourcing initiatives within a manufacturing and Consumer Packaged Goods (CPG) environment, balancing operational, quality, and business requirements.

Basic Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of relevant work experience in the job description

Preferred Qualifications:

• Approximately 8-10 years’ experience in handling category management activities in the Maintenance & technical Services space
• Professional certification (CPSM, CPSD, CIPS, PMP) preferred
• Exposure in drafting category strategy, sourcing planning, business case creation, sourcing execution and contract closure
• Demonstrated experience with maintenance and services procurement in the U.S. market
• Experience working with national service providers and regional vendors
• Very good communication skills
• Transformation mindset with ability to identify improvement opportunities
• Highly organized, proactive, and goal‑oriented
• High integrity, attention to detail, and strong prioritization skills

Note:

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting‑edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.