Tech-Advisor: Auto Service & Customer Experience

VIP, Inc.; Wallingford, Northern (CT, KY); Hybrid; USD 21,000 - 34,000; Full time

Job summary

VIP, Inc. is seeking a Tech-Advisor at our Wallingford location to deliver exceptional customer experiences and high-performance results by executing VIP programs and standards.

The role involves working at the counter as a service writer and in the shop as a technician when needed, with emphasis on safety, communication, and teamwork. The candidate will train for Service Writer and Installation Technician duties, pursue ASE certifications, and contribute to meeting VIP service targets while

Qualifications

• Excellent verbal and written communication skills.
• Sound business sense with ability to analyze, prioritize, identify, and implement solutions.
• Strong organization and time management skills.
• Comprehensive understanding of automotive servicing and the industry.

Responsibilities

• Ensure workplace safety is Priority #1 and report unsafe conditions.
• Serve customers at the counter as service writer; educate on vehicle condition based on MPI inspection.
• Work in the shop as technician when needed and complete services per VIP standards.
• Obtain training and certifications for Service Writer and Installation Technician roles.
• Aim for high customer engagement and productive billed hours as per VIP metrics.
• Learn VIP processes and execute duties as directed by Service Manager.
• Complete LMS and vendor training; achieve required ASE certifications and other related trainings.
• Attend meetings and training sessions; support 5-for-5 process to educate customers.

Skills

Verbal communication

Written communication

Business sense

Organization & time management

Education

1 year automotive service experience

2-year college/technical program recommended

Job description

VIP, Inc. is seeking a Tech-Advisor at our Wallingford location to deliver exceptional customer experiences and high-performance results by executing VIP programs and standards.

The role involves working at the counter as a service writer and in the shop as a technician when needed, with emphasis on safety, communication, and teamwork. The candidate will train for Service Writer and Installation Technician duties, pursue ASE certifications, and contribute to meeting VIP service targets while