Tech

Upper Edge Technology; West Memphis (AR); On-site; USD 24,000 - 32,000; Full time

Job summary

Upper Edge Technology in West Memphis, Arkansas, is hiring for an entry level position supporting refurb operations. Team members receive laptop and parts orders, test and repair units, and prepare sellable products for customers.

This on-site role requires lifting at least 30lbs, following documented processes, and collaborating with multiple departments to ensure quality and timely delivery.

Responsibilities

• Receive all laptop and parts orders accurately and in accordance with documented process, confirming that the product matches our ordering expectations
• Test laptops according to all testing protocols and inspect for any additional issues or observations that may be significant to the customer
• Troubleshoot and repair laptops according to refurb template or instructions provided by your team leader with the end product being a sellable unit
• Fill out all refurb forms accurately to ensure sales and customers know the exact condition of the unit
• Disassemble laptops with cautious efficiency, ensuring all parts are correctly disassembled and sorted
• Add functioning parts accurately to inventory according to part numbers
• Act as a customer advocate, keeping an eye out for any defects that may negatively impact the customer
• Alert your team leader of any issues and help to find the root cause producing the issue
• Bring suggestions for improving processes to your team leader
• Lifting at least 30lbs

Job description

THIS IS AN ENTRY LEVEL POSITION**

Come join one of our amazing tech teams and be a part of a family oriented company environment! Our techs are the backbone of UET! The techs work hand in hand with every department at UET to ensure that our products meet our customer's standards, which is a weight they carry with grace!

• Receive all laptop and parts orders accurately and in accordance with documented process, confirming that the product matches our ordering expectations
• Test laptops according to all testing protocols and inspect for any additional issues or observations that may be significant to the customer
• Troubleshoot and repair laptops according to refurb template or instructions provided by your team leader with the end product being a sellable unit
• Fill out all refurb forms accurately to ensure sales and customers know the exact condition of the unit
• Disassemble laptops with cautious efficiency, ensuring all parts are correctly disassembled and sorted
• Add functioning parts accurately to inventory according to part numbers
• Act as a customer advocate, keeping an eye out for any defects that may negatively impact the customer
• Alert your team leader of any issues and help to find the root cause producing the issue
• Bring suggestions for improving processes to your team leader
• Lifting at least 30lbs

Monday through Thursday - 10 hour days

PI285970617