Team Trainer & Shift Lead: Train, Coach, Elevate Service

Fulenwider Group; Morganton (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Fulenwider Group in Morganton, NC is seeking a Team Trainer to train new employees and be the go-to person on shift. You will lead cross-training, coach staff, and help ensure smooth daily operations in a fast-paced environment.

The role emphasizes guest service excellence, supervising teammates when the manager is absent, and maintaining standards across the dining area, while supporting scheduling, cost control, and food safety initiatives.

Responsibilities

• Training: Cross-training current employees, leading new product or procedure training, and coaching
• Oversight: Overseeing team members when the manager is not present
• Customer satisfaction: Ensuring customer satisfaction.
• Leadership: Guiding and growing the team.
• Standards: Working with fellow team members to ensure standards are met and consistent
• Pre-shift huddles or meetings
• Scheduling
• Food cost and cost controls
• Productivity reports
• Functional aisle and dining room set ups
• Ensuring food safety, quality, and accuracy of orders

Job description

Fulenwider Group in Morganton, NC is seeking a Team Trainer to train new employees and be the go-to person on shift. You will lead cross-training, coach staff, and help ensure smooth daily operations in a fast-paced environment.

The role emphasizes guest service excellence, supervising teammates when the manager is absent, and maintaining standards across the dining area, while supporting scheduling, cost control, and food safety initiatives.