Team Trainer

Fulenwider Group; Bluefield (WV); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Fulenwider Group operates a KFC location in Bluefield, WV, seeking a Team Trainer to support crew members on shift, train new staff, and resolve issues quickly to maintain service standards.

The role emphasizes cross-training, coaching, and leadership to ensure guest satisfaction and smooth daily operations in a fast-paced restaurant environment.

Qualifications

• Experience training employees and coaching.
• Ability to lead a team and promote guest service excellence.
• Strong communication and teamwork skills.

Responsabilités

• Training: Cross-training current employees, leading new product or procedure training, and coaching.
• Oversight: Overseeing team members when the manager is not present.
• Customer satisfaction: Ensuring customer satisfaction.
• Leadership: Guiding and growing the team.
• Standards: Working with fellow team members to ensure standards are met and consistent.
• Pre-shift huddles or meetings.
• Scheduling.
• Food cost and cost controls.
• Productivity reports.
• Functional aisle and dining room set ups.
• Ensuring food safety, quality, and accuracy of orders.

Connaissances

Team leadership

Training & coaching

Customer service

Floor supervision

Description du poste

Job DetailsJob Location: KFC 3300 E. Cumberland Rd, Bluefield, WV 24701 | E320141 - Bluefield, WV 24701As aTeam Trainer, you will work in a crew position, such as cashier, drive-thru, or other position, but will be responsible for training new employees. You'll be the go-to person during the shift - the first in line to resolve issues and lend a helping hand where needed.

Team Trainers are motivated, team-oriented, friendly, dependable, and strive to provide excellent guest service.

Responsibilities include:

• Training:Cross-training current employees, leading new product or procedure training, and coaching
• Oversight:Overseeing team members when the manager is not present
• Customer satisfaction:Ensuring customer satisfaction.
• Leadership:Guiding and growing the team.
• Standards:Working with fellow team members to ensure standards are met and consistent

Other responsibilities include:

• Pre-shift huddles or meetings
• Scheduling
• Food cost and cost controls
• Productivity reports
• Functional aisle and dining room set ups
• Ensuring food safety, quality, and accuracy of orders