Team Support Manager: People & Change Leader

Orrick, Herrington & Sutcliffe LLP; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Orrick, Herrington & Sutcliffe LLP is seeking a Team Support Manager to lead a dynamic professional staff in the New York or Boston offices. The role focuses on people leadership, operational execution, and driving change across a high-expectation professional services environment.

You will manage performance, coaching, and succession planning while partnering with HR on staffing, onboarding, and employee relations.

Qualifications

• Bachelor’s degree (Master’s preferred) or equivalent experience.
• 3+ years of direct experience managing teams in a complex, high-expectation environment.
• Proven ability to lead through ambiguity and drive change.
• Strong operational background with capacity planning and accountability.
• Experience in legal or professional services is preferred.

Responsibilities

• Directly manage and develop professional support staff with emphasis on performance and engagement.
• Address and resolve complex people issues, including change resistance.
• Build a culture of accountability, trust, and psychological safety.
• Lead during organizational change, role evolution, and talent transformation.
• Conduct regular one-on-ones and coaching conversations with timely feedback.
• Partner with HR on recruiting, onboarding, and employee relations.
• Develop and retain talent through coaching and succession planning.
• Serve as a visible, hands-on leader to unblock work.

Skills

People leadership

Operational execution

Change management

Performance management

Data-driven decision making

Stakeholder management

Education

Bachelor’s degree

Master’s degree preferred

Tools

ServiceNow

Job description

Orrick, Herrington & Sutcliffe LLP is seeking a Team Support Manager to lead a dynamic professional staff in the New York or Boston offices. The role focuses on people leadership, operational execution, and driving change across a high-expectation professional services environment.

You will manage performance, coaching, and succession planning while partnering with HR on staffing, onboarding, and employee relations.