Team Support Manager

Orrick, Herrington & Sutcliffe LLP; Boston (MA); On-site; USD 110,000 - 170,000; Full time

Job summary

Orrick is seeking a Team Support Manager to lead and develop our Team Support function in Boston or New York, focusing on people leadership and operational execution within a centralized, award-winning team. This hands-on leadership role drives accountability, manages performance, and guides change across a mix of experienced and early-career professionals to ensure service excellence for our lawyers.

Ideal candidates bring deep experience managing people through ambiguity, resistance, and

Responsibilities

• Directly manage and develop professional support staff, with a strong emphasis on performance management, engagement, and accountability.
• Address and resolve complex people issues, including role recalibration, resistance to change, and inconsistent engagement.
• Build a culture of accountability, professionalism, trust, and psychological safety while setting and enforcing clear expectations.
• Serve as a steady, credible leader during periods of organizational change, role evolution, and talent transformation.
• Conduct regular one-on-ones, team meetings, and coaching conversations; deliver direct, timely and candid feedback.
• Partner closely with HR on recruiting, onboarding, performance

Job description

Orrick currently has an excellent opportunity for a Team Support Manager. This position could be based in our New York or Boston office.

Orrick is seeking an experienced people leader and operational executor within Team Support—our centralized, Financial Times-award-winning legal support organization. This role is a people-first, execution-oriented management position responsible for leading, developing, and navigating complex performance, engagement, and change issues in a demanding professional services environment.

This is a hands-on leadership role for someone who thrives in the day-to-day realities of managing a mix of experienced and early-career professionals, resolving difficult people issues, driving accountability, and executing operational change at scale. You will lead teams through ongoing evolution of our legal support model while ensuring stability, service quality, and trust with our lawyers.

The ideal candidate brings deep experience managing people through ambiguity, resistance, and change, paired with the operational rigor required to run a function—prioritizing work, managing capacity, using data, and delivering results. Successful candidates will have a strong track record in people-management roles within complex, high-expectation environments.

You will have direct management responsibility for one or more teams within Team Support and will serve as a coach and escalation point for the team members you manage. This role is a critical part of Orrick’s strategy to modernize legal support while maintaining exceptional service and strong talent outcomes, and it requires excellent judgment, emotional intelligence, and the ability to move fluidly between people leadership and operational problem-solving.

Responsibilities

People Leadership & Team Management (Primary Focus)

• Directly manage and develop professional support staff, with a strong emphasis on performance management, engagement, and accountability.
• Address and resolve complex people issues, including role recalibration, resistance to change, and inconsistent engagement.
• Build a culture of accountability, professionalism, trust, and psychological safety while setting and enforcing clear expectations.
• Serve as a steady, credible leader during periods of organizational change, role evolution, and talent transformation.
• Conduct regular one-on-ones, team meetings, and coaching conversations; deliver direct, timely and candid feedback.
• Partner closely with HR on recruiting, onboarding, performance