Senior Team Support Leader — People & Operations

Orrick, Herrington & Sutcliffe LLP; Boston (MA); On-site; USD 110,000 - 170,000; Full time

Job summary

Orrick is seeking a Team Support Manager to lead and develop our Team Support function in Boston or New York, focusing on people leadership and operational execution within a centralized, award-winning team. This hands-on leadership role drives accountability, manages performance, and guides change across a mix of experienced and early-career professionals to ensure service excellence for our lawyers.

Ideal candidates bring deep experience managing people through ambiguity, resistance, and

Responsibilities

• Directly manage and develop professional support staff, with a strong emphasis on performance management, engagement, and accountability.
• Address and resolve complex people issues, including role recalibration, resistance to change, and inconsistent engagement.
• Build a culture of accountability, professionalism, trust, and psychological safety while setting and enforcing clear expectations.
• Serve as a steady, credible leader during periods of organizational change, role evolution, and talent transformation.
• Conduct regular one-on-ones, team meetings, and coaching conversations; deliver direct, timely and candid feedback.
• Partner closely with HR on recruiting, onboarding, performance

Job description

Orrick is seeking a Team Support Manager to lead and develop our Team Support function in Boston or New York, focusing on people leadership and operational execution within a centralized, award-winning team. This hands-on leadership role drives accountability, manages performance, and guides change across a mix of experienced and early-career professionals to ensure service excellence for our lawyers.

Ideal candidates bring deep experience managing people through ambiguity, resistance, and