Team Support Coordinator (Billing)

Finance Jobs; Kansas City (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

NREIG is seeking a dynamic, organized Team Support Coordinator on our KC based Billing team. This full-time role focuses on processing client payments, handling the shared billing inbox, and answering client calls to ensure timely receivables and a smooth client experience.

The position requires strong MS Office skills, excellent communication, and the ability to manage a heavy workload while maintaining confidentiality and a positive, collaborative approach.

Qualifications

• Strong verbal and written communication skills.
• Organized with high attention to detail and ability to multitask.
• Able to meet deadlines and manage a heavy workload.
• Tactful and diplomatic when working with clients; client service experience a plus.
• High school diploma or GED required.

Responsibilities

• Process client payments via credit card, ACH/electronic transfer, checks, and other approved methods; record payments and flag discrepancies.
• Manage shared billing inbox and respond to billing-related requests promptly; handle client phone calls and resolve questions.
• Collaborate with Billing Specialists and Manager; support escrow billing for renewals and large client requests while maintaining confidentiality.

Skills

Verbal communication

Written communication

Organizational skills

Deadline management

Client service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Team Support Coordinator (Billing)

NREIG is seeking a dynamic, organized, collaborative and service-driven, full-time Team Support Coordinator on our KC based Billing team. Coordinators support the Billing team by processing client payments, working the shared billing inbox, and answering client phone calls — helping ensure timely payment of client accounts receivable and a smooth experience for every client.

What you'll do:

• Payment Processing: process client payments through credit card, ACH/electronic transfer, check scanning, and other approved payment methods; record payments accurately and flag discrepancies to a Billing Specialist or the Billing Manager.
• Shared Inbox & Phones: work the shared client service inbox, responding to billing-related requests promptly and professionally; answer client phone calls to resolve billing questions; elevate complex items to Billing Specialists or the Billing Manager.
• Team Support & Collaboration: assist with sending escrow billing to lenders for renewals; assist Billing Specialists with large client requests as needed; protect the confidentiality of all information learned in the role; communicate in a positive manner and contribute to a cohesive, pleasant work environment.

What you bring:

• Tech savviness with proficiency in Microsoft Office Suite
• Excellent verbal, written and interpersonal communication skills
• Organized with a high attention to detail; able to transition between tasks seamlessly
• Ability to meet deadlines and handle a heavy workload
• Tact and diplomacy when working with clients; client service experience a plus
• High school diploma or GED required

People who thrive in this role enjoy helping clients, staying organized, and keeping things moving while learning the billing operation from the ground up.

We believe NREIG is for everyone and we are proud to be an Equal Opportunity Employer.