Team Supervisor - HOA Site Management

Spectrum Association Management; Fort Worth (TX); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

5 weeks of PTO

401(k) program

Full suite of benefits

Job summary

Spectrum Association Management in Fort Worth, Texas, seeks a Team Supervisor – Site Management to enhance community engagement and compliance. Oversees site management teams, mentors, and facilitates communication between divisions.

This role emphasizes leadership, customer satisfaction, and operational efficiency. Candidates should have strong conflict resolution skills and a proactive mindset. Full benefits include a salary of $50,000 annually, with significant PTO and career development opportunities.

Qualifications

• Valid driver’s license, auto insurance, and safe driving record.
• Computer literate and familiar with Microsoft Word and Excel.
• Ability to work independently and initiative.

Responsibilities

• Facilitate communication between teams and leadership.
• Mentor, train, and conduct performance evaluations.
• Organize daily operations for efficiency.
• Ensure compliance with property codes and governing documents.
• Analyze customer feedback for service improvement.

Skills

Conflict resolution

Customer service

Detail oriented

Critical thinking

Communication

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

The Team Supervisor – Site Management plays a pivotal role in driving success across the division by supporting Division Leadership and collaborating closely with the Manager of Site Inspections. This person will be responsible for the geographical territories assigned, ensuring the effective implementation of strategies that enhance community impact and engagement while maintaining compliance with property codes and governing documents. The Team Supervisor will make recommendations for site portfolios, work with the Manager of Site Inspections and local division leaders to address challenges, optimize service delivery, foster a positive organizational culture and promote long‑term success through strategic planning and development initiatives.

Key Responsibilities

• Facilitate communication between the Site Management Team, the Manager, and local division leaders to ensure alignment with organizational goals and address client inquiries and concerns professionally.
• Mentor and train team members, conduct performance evaluations, and foster a collaborative environment that encourages growth and innovation.
• Coordinate with local division leadership to integrate site management efforts with broader organizational objectives, contributing to overall success and sustainability of the division.
• Organize and oversee daily operations to ensure efficiency and consistency across all divisions.
• Manage department operations in alignment with the company’s strategic vision and standards, ensuring continuity and excellence in service delivery.
• Apply expert-level knowledge of property codes for all markets and read, understand, and accurately interpret governing documents.
• Understand and utilize processes and backend systems, including CINC Manager, CINC Systems, Spectrum, JellyBird, and CINC WebAxis.
• Support and facilitate cross‑divisional support among teams.
• Conduct audits, review, and edit property bullet‑point forms at least quarterly to ensure understanding.
• Oversee Fleet Management systems, including Fleet Car Management, D/W Fleet Car Log, Maintenance Log, Receipt Submissions, Fleet Car GPS, Fleet Car Remote Parking Agreement, Fleet Car Check‑In/Check‑Out, and approve small repairs when needed.

Other Responsibilities

• Creation of Violation Policies
• Quality Control (QC)
• Input and review to ensure proper setup of letter templates for policies
• Legal packet submissions
• Collaborate with other Assistant Managers of Site Inspections
• Build a positive and accountable workplace culture
• Coach, develop, and mentor Site Managers
• Identify talent and recommend staff for Sr., Mentor, and SM Compliance positions
• Evaluate employee performance and provide feedback to the Manager of Site Inspections
• Monitor team performance with monthly 1:1s and Playbooks every six months
• Monitor and review Drive Reports for completion, accuracy, and consistency
• Audit and review Homeowner Correspondence via the homeowner portal and app to ensure consistent responses
• Implement coaching and training based on feedback from the Assistant Manager of Compliance on account errors

Team Leadership and Development

• Collaborate with the Manager of Site Inspections to train and lead a high‑performing, motivated team, ensuring alignment with departmental goals.
• Build a positive and accountable workplace culture.
• Coach, develop, and mentor Site Managers.
• Identify talent and make recommendations for staff development into Sr., Mentor, and SM Compliance positions.
• Evaluate employee performance and provide feedback to the Manager of Site Inspections.
• Monitor team performance through monthly 1:1s and Playbooks every six months.
• Monitor and review Drive Reports for completion, accuracy, and consistency.
• Audit and review Homeowner Correspondence via the homeowner portal and app.
• Implement coaching and training based on feedback from the Assistant Manager of Compliance on account errors.

Customer Service and Satisfaction

• Develop and maintain strong relationships with Board Members in all divisions, acting as a trusted advisor when issues arise.
• Address Board Member complaints promptly and effectively, ensuring satisfactory resolutions and maintaining positive relationships.
• Address and resolve escalated challenges from homeowners, ensuring timely and effective solutions.
• Collaborate with the Client Relations Manager to implement strategies that ensure a high level of customer satisfaction.
• Analyze customer feedback routinely to identify areas for improvement and make recommendations to the Manager of Site Inspections for changes that enhance service quality.
• Regularly assess customer service practices to ensure they meet company standards and identify opportunities for enhancement.

Division Level Support

• Develop and maintain strong relationships with Division Leadership, Community Manager teams, and Site Management teams to ensure alignment with organizational goals and priorities.
• Audit Team Schedules to ensure contractual obligations are met.
• Facilitate seamless communication and coordination among departments, supporting leadership initiatives and enhancing overall satisfaction.
• Gather and analyze feedback from Division Leadership and Community Management teams to identify areas for improvement, ensuring alignment with company goals and objectives.
• Provide strategic support to division leaders and Community Managers, assisting in the development and execution of plans that drive organizational success.
• Address and resolve conflicts or challenges within the division promptly, fostering a positive and productive work environment.
• Support leadership and team development initiatives by identifying opportunities for growth and providing resources to enhance skills and capabilities.
• Work closely with the Manager of Site Inspections and Division Leaders to coordinate and optimize portfolio assignments, ensuring alignment with strategic objectives and efficient resource allocation.

Requirements

For this position you must have a valid driver’s license, auto insurance, and a safe driving record. We do not require industry experience, but we highly value initiative and the ability to work independently.

Knowledge

• Computer literate and familiar with Microsoft Word and Excel.
• Understand how to enter data into databases and use iPads.

Desired Skills

• Proven skill in conflict resolution and customer service.
• Detail oriented.
• Positive attitude.
• Influential.
• Culture champion.
• Critical thinking.
• Organization and time management.
• Problem‑solving and analysis.
• Clear and professional communication, both written and verbal.

Abilities

• Able to understand and carry out oral and written requests.
• Able to multitask and learn in a fast‑paced environment.
• Customer‑service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times.

Benefits

• For the first year, you will be required to work out of our local office. After the first year, you may transition to our Hybrid Empowerment Plan.
• Recognized as Best Places to Work since 2007.
• Fastest Growing Company – Fast Track 50 in 2020.
• San Antonio‑based homeowners’ association management company.
• Privately owned with over 20 years in business and never had to lay anyone off.
• Work/life balance.
• 5 weeks of PTO.
• Forty paid hours per year for community service activities.
• 11 annual paid holidays.
• Internal Learning and Development Management System.
• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D, and a 401(k) program.
• In‑house medical clinic (virtual appointments for other offices).
• Well‑structured career track plan with a 6‑month review.
• Annual salary $50,000.00 with reviews and performance increase opportunities every 6 months.
• Company fleet car provided.

Locations

5212 Tennyson Parkway #130 Plano, Texas 75024
9800 Hillwood Parkway Ft. Worth, Texas 76177

More Information

For more information about Spectrum AM, visit our website at https://spectrumam.com/careers/.

If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.

Spectrum AM is an Equal Opportunity Employer.