Team Lead - Site Inspections

Spectrum Association Management; Austin (TX); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

5 weeks of PTO

Flexible work options

401k program

In-house medical clinic

Job summary

A community management firm in Austin is seeking an Assistant Manager to enhance organizational impact and ensure compliance with property codes. The role involves mentoring team members, managing operations, and developing strong relationships with Board Members. Ideal candidates will have a valid driver's license, be detail-oriented, and possess excellent communication skills. This position offers an annual salary of $50,000, flexible work options after the first year, and generous benefits including 5 weeks of PTO.

Qualifications

• Valid driver's license and auto insurance required.
• Computer literacy mandatory, familiarity with databases and iPads advantageous.

Responsibilities

• Facilitate communication among teams and local division leaders.
• Mentor team members and conduct performance evaluations.
• Manage department operations to align with company standards.
• Develop customer satisfaction strategies in collaboration with managers.

Skills

Conflict resolution

Customer service

Detail oriented

Critical thinking

Communication

Tools

Microsoft Word

Microsoft Excel

Job description

2 days ago Be among the first 25 applicants

Job Description

The Assistant Manager plays a pivotal role in driving success across the division by supporting the Division Leadership and collaborating closely with the Manager of Site Inspections. This person will be responsible for the geographical territories as assigned. The Assistant Manager will ensure the effective implementation of strategies that enhance community impact and engagement, while maintaining compliance with property codes and governing documents. In addition to day‑to‑day operations, this role involves fostering a positive organizational culture and promoting long‑term success through strategic planning and development initiatives.

Key Responsibilities

• Facilitate communication between the Site Management Team, the Manager, and local division leaders, ensuring alignment with organizational goals.
• Address client inquiries and concerns with professionalism.
• Mentor and train team members, conduct performance evaluations, and foster a collaborative environment that encourages growth and innovation.
• Coordinate with local division leadership to ensure site management efforts are integrated with broader organizational objectives.
• Be proactive, detail‑oriented, and committed to driving excellence in site management.

Other Responsibilities

• Work closely with the Manager of Site Inspections to oversee daily operations and ensure efficiency across all divisions.
• Manage and oversee department operations in alignment with the company’s strategic vision and standards.
• Possess expert‑level knowledge of property codes and governing documents.
• Maintain in‑depth understanding of processes and backend systems such as CINC Manager, CINC Systems, Spectrum, JellyBird, and CINC WebAxis.
• Support and facilitate cross‑divisional support among teams.
• Conduct quarterly audits of property bullet point forms.
• Own and understand all aspects of Fleet Management systems, including Fleet Car Management, D/W Fleet Car Log, Maintenance Log, Receipt Submissions, GPS, Remote Parking Agreement, and Check‑In/Check‑Out.
• Approve small repairs when needed.

Understanding of

• Creation of Violation Policies.
• Quality Control (QC).
• Input and review to ensure proper setup of letter templates for policies.
• Legal packet submissions.
• Collaborate with other Assistant Managers of Site Inspections.

Team Leadership and Development

• Collaborate with the Manager of Site Inspections to train and lead a high‑performing, motivated team.
• Build a positive and accountable workplace culture.
• Coach, develop, and mentor Site Managers.
• Identify talent and recommend staff for advancement to Sr., Mentor, and SM Compliance positions.
• Evaluate employee performance and provide feedback to the Manager.
• Monitor team performance with monthly 1:1s and playbooks every 6 months.
• Audit Homeowner Correspondence through the homeowner portal and app.
• Implement coaching and training based on feedback from the Assistant Manager of Compliance.

Customer Service and Satisfaction

• Develop and maintain strong relationships with Board Members and act as a trusted advisor.
• Address Board Member complaints promptly and effectively.
• Resolve escalated challenges from homeowners.
• Collaborate with the Client Relations Manager to implement high‑level customer satisfaction strategies.
• Analyze feedback routinely to identify areas for improvement.
• Regularly assess customer service practices against company standards.

Division Level Support

• Develop relationships with Division Leadership, Community Manager teams, and Site Management teams.
• Audit team schedules to ensure contractual obligations are met.
• Facilitate communication and coordination among departments.
• Gather and analyze feedback from Division Leadership and Community Management teams to identify improvement areas.
• Support leadership and team development initiatives.
• Resolve conflicts or challenges within the division promptly.
• Coordinate with the Manager of Site Inspections and Division Leaders on portfolio assignments.
• Create FAQs with ongoing training and support to Community Managers.

Requirements

• Valid driver’s license, auto insurance, and a safe driving record.
• No industry experience required; initiative and the ability to work independently are highly valued.

Knowledge

• Computer literate and familiar with Microsoft Word and Excel.
• Understand how to enter data into databases and iPads.

Desired Skills

• Proven skill in conflict resolution and customer service.
• Detail oriented.
• Positive attitude.
• Influential.
• Culture champion.
• Critical thinking.
• Organization and time management.
• Problem‑solving and analysis.
• Clear and professional communication, both written and verbal.

Abilities

• Understand and carry out oral and written requests.
• Multitask and learn in a fast‑paced environment.
• Customer‑service minded and maintain a calm demeanor during interactions.

Spectrum Association Management Highlighted Benefits

• First year required to work out of the local office; after that, hybrid options available.
• Recognized as Best Places to Work since 2007.
• Fastest Growing Company – Fast Track 50 in 2020.
• San Antonio‑based homeowners’ association management company.
• Privately owned with over 20 years in business and no layoffs.
• Work / Life balance.
• 5 weeks of PTO.
• 40 paid hours per year for community service activities.
• 11 annual paid holidays.
• Internal learning and development system.
• Full suite of benefits including medical, dental, vision, STD/LTD, life/AD&D, and a 401k program.
• Free medical clinic in‑house; virtual appointments for other offices.
• Well‑structured career track plan with a 6‑month review.
• Annual salary $50,000 with reviews and performance increases every 6 months.
• Company fleet car provided.

• 4411 Interstate Hwy 35 Frontage Rd Ste 105, Georgetown, TX 78626
• 9811 S I‑35 Frontage Rd Bldg 4 Ste 200, Austin, TX 78744

Spectrum AM is an Equal Opportunity Employer.