HOA Site Manager - Company Fleet Car Provided

Spectrum Association Management

Katy (TX)

On-site

USD 19,320 - 27,517

Full time

14 days+

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Benefits offered by this job

5 weeks of PTO

401k program

Comprehensive medical benefits

Access to an in-house medical clinic

Professional development opportunities

Job summary

A reputable homeowner association management company is seeking a Compliance Driver to inspect neighborhoods for compliance issues. The role emphasizes independent work and offers a supportive environment with various educational benefits. Candidates should be detail-oriented, possess strong customer service skills, and be comfortable resolving conflicts. The position includes a competitive hourly pay of $17.00 and includes a comprehensive benefits package, including PTO and learning development opportunities.

Qualifications

Valid driver's license and auto insurance required.
Reliable vehicle with a good driving record.
Ability to work independently without prior experience in the industry.

Responsibilities

Drive to communities managing properties and document non-compliance.
De-escalate conflicts with homeowners when necessary.
Improve service by suggesting better processes.
Handle administrative tasks and customer inquiries.
Continually increase job knowledge through education.

Skills

Conflict resolution

Customer service

Organization

Time management

Problem solving

Clear communication

Tools

Microsoft Word

Microsoft Excel

Job description

COMPLIANCE DRIVER for Homeowner Associations

Employment type: FULL TIME

Would you want to work in a stable, recession‑proof industry? Are you interested in working for a supportive company that is an innovator in its field? Do you want a job where you are outside the office for most of the day? Do you enjoy driving? Are you detail oriented? Are you consistent and dependable?

We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum AM can offer you:

In‑house education, including continued personal development, to expand your knowledge and personal brand
Support structure for your learning and success including mentors, subject specific experts, training department, and managers
The freedom to work autonomously

Job Description

The Compliance Driver is responsible for driving to the communities we manage on a regular basis and making notations of non‑compliant homeowners. For an informative role description, please visit https://spectrumam.com/DIL-Site-Manager.pdf

Are you happy spending two‑thirds of your work day driving? This position directly inspects homes for compliance by driving through neighborhoods Spectrum serves. These drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle to complete drives due to scheduling issues. (If this occurs, we do pay mileage for the use your own vehicle)

Are you comfortable helping frustrated homeowners? In this role, you may need to de‑escalate and resolve conflicts with difficult or upset homeowners. We offer training on how to effectively deal with these situations.

Other Responsibilities

Improve service by recommending improved processes, and identifying new product and service applications
Work with homeowners regarding various issues involving compliance, improvement requests, and resolution of those issues and requests
Respond to customer inquiries by first understanding the inquiry, then reviewing previous similar inquiries and responses, researching other information, assembling the information, forwarding the information to the customer, and verifying that the customer understands
Administrative responsibilities (high volume)
Continually increase job knowledge by participating in educational opportunities, and read and understand governing documents of each homeowner’s association
Some of the properties that we manage may require you to walk some areas of the property
If the vehicle provided for this role is not available to drive due to repairs or maintenance, you will need to be able to drive your personal vehicle during the whole time of the repairs/maintenance. Mileage reimbursement will be provided for the usage of your personal vehicle.

Requirements

For this position, you must have a valid drivers’ license, auto insurance, a reliable vehicle, and a good driving record. We do not require experience in our industry, but we highly value initiative and the ability to work independently.

Knowledge

Must be computer literate and familiar with Microsoft Word and Excel
Understand how to enter data into databases
Automobile insurance policy coverage

Skills

Proven skill in conflict resolution and customer service
Organization and time management
Problem solving and analysis
Clear and professional communication, both written and verbal

Abilities

Attention to detail
Able to understand and carry out oral and written requests
Able to multitask and learn in a fast‑paced environment
Customer‑service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times

Career Track

Working as a Compliance Driver is an excellent way to learn about our industry. Combine the learning you acquire in this position with our training programs and your commitment, and you have a career path to many other positions at Spectrum AM.

Spectrum Association Management Highlighted Benefits

Benefits Overview

We offer a comprehensive package that is more than just a paycheck

Hourly pay: $17.00

Hybrid Empowerment Plan – Our culture is based on trust. We empower our employees to work in‑office and remotely based on the role, requirements of the business, and preference of the employee
Recognized as Best Places to Work 18 years in a row!
Fastest Growing Company – Fast Track 50 in 2020
San Antonio‑based homeowners’ association management company
Privately‑owned with over 20 years in business and never had to lay anyone off
Work / Life balance
5 weeks of PTO to allow for rest, travel, family, and your hobbies
40 paid hours per year for community service activities
Internal Learning and Development Management System
Full suite of benefits includes: Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
Free medical clinic in‑house (in San Antonio office – virtual appointments for other offices)
Well‑structured career track plan with a 6‑month review for compensation increase based on performance
Company vehicle available for your drives
Office Location: 16001 Park Ten Pl, STE 135, Houston, TX 77084