Team Supervisor (Evenings & Overnights)

Wawa, Inc.; Louisville (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company where you’ll be part of a dedicated team that values exceptional service and community support. As a Team Supervisor, you will oversee store operations, ensuring a seamless experience for customers and associates alike. This role offers a unique opportunity to develop your leadership skills while contributing to a positive work environment. With a focus on team collaboration, you will help shape the success of the store and support your colleagues in achieving their best. Get ready to soar with a company that believes in your potential and invests in your growth!

Qualifications

• High School Diploma or GED required; leadership experience preferred.
• Ability to work 35-40 hours a week with flexible availability.

Responsibilities

• Ensure exceptional customer service and resolve inquiries promptly.
• Provide direction and coaching for associates during shifts.
• Maintain stock levels and ensure compliance with safety standards.

Skills

Customer Service

Communication Skills

Leadership

Problem Solving

Organizational Skills

Education

High School Diploma or GED

Tools

Store Technology

Job description

Soar with us at Wawa.

We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

Job Description

This location is scheduled to open 8/14/2025

Training will take place at other locations prior to opening:

Clarksville, Indiana or Preston Crossing Blvd, Louisville

*Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.

Job Summary: The Team Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position is responsible for ensuring efficient productivity, quality execution and will make appropriate recommendations to the store management team regarding any store concern or opportunity. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

• Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries in a courteous and timely manner. Solicit customer feedback and input.
• Facilitate flawless execution of flow between the associate, the customer, and their orders, ensuring overall food service and beverage effectiveness.
• Ensure execution of established safety, security, quality, and store operations policies and standards. Demonstrate knowledge of and follow Wawa’s Crisis Management procedures when necessary.
• Provide direction, motivation, and coaching for associates during the shift.
• Prepare and maintain stock levels for all appropriate food service items by day part.
• Communicate opportunities for growth within food service and beverage area to the Food and Beverage Manager.
• Recognize associates and celebrate accomplishments.
• Enforce Wawa’s cash handling and accountability processes and perform manager functions on register.
• Administer check-in of external and internal vendors according to corporate procedures.
• Exhibit a working knowledge of store equipment and ensure facility and store conditions meet established standards.

Essential Functions:

• Ability to work well individually as well as in a team environment
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work with little or no supervision
• Detail oriented and excellent organizational skills
• Ability to defuse issues using de-escalation and problem solving techniques
• Proven self-starter with demonstrated ability to make decisions
• Excellent relationship building and leadership skills
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
• Must be able to lift and carry up to 35 lbs
• Ability to learn and utilize the store’s technology
• Must have reliable transportation
• Must be at least 18 years old to be considered for this role
• Ability to direct others and prioritize tasks

Basic Qualifications:

• High School Diploma or GED equivalent
• Ability to work 35 – 40 hours per week
• Flexible availability which may include all shifts, weekends, and holidays, based on business needs
• Experience leading, developing and selecting teams preferred
• Experience training, sales building, management of expenses, and food service menu planning
• Experience effectively implementing change and demonstrated results in execution
• Leadership experience in a fast-paced retail, food service, or fuel environment preferred
• Experienced in all areas of store operations, including foodservice
• Proven and consistently demonstrated skills in the following:
• Exceptional Customer Service
• Relationship Building
• Effective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail] or 1-800-444-9292.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.