Retail Supervisor, Full Time - Crossgates

Gap Inc.; Crossgate (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a dedicated individual to support store operations and enhance customer experiences. In this role, you will collaborate with the leadership team, promote customer loyalty, and ensure compliance with store standards. Ideal candidates are flexible, effective communicators, and committed to continuous improvement.

Qualifications

• Willingness to work a flexible schedule, including holidays and weekends.
• Ability to lift up to 30 pounds.
• Interest in continuous improvement and growth.

Responsibilities

• Support store leadership by executing tasks and maintaining productivity.
• Promote customer loyalty through education about programs.
• Collaborate with employees to complete work tasks efficiently.

Skills

Customer Engagement

Communication

Team Collaboration

Flexibility

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. Your focus will be on leading processes, executing tasks, and maintaining productivity to meet goals. Through collaboration with your leadership team, your goal is to role model and teach your team, driving behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.

2. Promote customer loyalty by educating customers about our loyalty programs.

3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer, providing an exceptional customer experience.

4. Support sales leaders during non-peak hours, with the customer as the primary focus.

5. Collaborate effectively with employees to ensure work tasks are completed in a timely and efficient manner.

6. Build and share expertise in the product lifecycle.

7. Support the completion of work before or after store hours, including opening and closing checklists.

8. Leverage omni-channel strategies to deliver a frictionless customer experience.

9. Ensure all compliance standards are met.

Who You Are

1. You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.

2. Provide clear and direct communication of expectations.

3. Effectively utilize technology to engage with customers and team members to meet goals.

4. Show interest and initiative towards continuous improvement and growth.

5. Are willing to work a flexible schedule, including holidays, evenings, overnights, and weekends, to meet business needs.

6. Able to maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.