Team Services Strategy, Analyst - (REMOTE)

eXp World Holdings; Kansas City (MO); Remote; USD 40,000 - 80,000; Full time

Job summary

An innovative real estate brokerage is seeking a dynamic individual to facilitate the onboarding of new brokerages into its cutting-edge virtual office environment. This role offers the flexibility of remote work while ensuring seamless integration and operational efficiency. Ideal candidates will possess strong communication skills, attention to detail, and a knack for problem-solving. Join a forward-thinking company that values creativity and offers a supportive environment for professional growth. If you're ready to make an impact in a transformative industry, this opportunity is perfect for you.

Benefits

Fully remote work environment

Paid Time Off

401k with 4% match

Company-provided equipment

Monthly Technology Stipend

FSA & HSA with employer contributions

Health & Wellness incentives

Qualifications

• Experience in the real estate industry preferred.
• Remote work experience required.
• Comfort with online platforms and software.

Responsibilities

• Onboard and transition new brokerages and teams smoothly.
• Coordinate planning and logistics meetings with brokers.
• Track metrics and reports using tools like Google Forms and HubSpot.

Skills

Excellent written and verbal communication skills

Strong attention to detail

Superior customer service skills

Critical thinking and problem-solving abilities

Team player capable of working independently and collaboratively

Conflict resolution and active listening skills

Education

High school diploma or equivalent experience

Associate's degree

Tools

G Suite

Microsoft Office

HubSpot

Job description

Position at eXp Realty

We are one of the leading teams with over 2,000 members utilizing our virtual office called eXp World. This role offers work-from-anywhere flexibility within the Central or Eastern time zones.

Who is eXp?

Doing the audacious is part of eXp Realty’s DNA. We reward creative minds who can offer bold solutions, where opinions matter, and anything is possible. As a global, full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, we offer 24/7 access to collaborative tools and training. eXp has broken the traditional mold of real estate and is recognized as a 7x Glassdoor Best Places to Work!

What you will do

In this role, you'll be crucial in onboarding and transitioning new brokerages and teams, ensuring smooth integration into our system. Your responsibilities include communication, planning, coordination, and support activities vital for our growth and operational efficiency.

1. Lead Discovery Calls with Team Leaders to discuss team structures, joining processes, and requirements, including determining the need for a CEA or other exceptions.
2. Develop detailed timelines and transition plans, overseeing brokerages from pre-onboarding to active status, including post-onboarding support.
3. Perform follow-up check-ins with leads via calls or emails to establish contact preferences.
4. Coordinate planning and logistics meetings beyond Discovery Calls with brokers and other departments.
5. Act as a liaison between sponsors and broker owners, managing onboarding expectations.
6. Initiate contact with Team Leaders for organic leads to arrange Discovery Calls.
7. Collect and process external documents such as proof of production and team rosters, and evaluate production reports for qualification and approval.
8. Notify Brokerage Operations and Transactions Operations about incoming teams or brokerages.
9. Follow up on pending documents from team leaders or admins, with support staff handling uploads.
10. Track metrics and reports using tools like Google Forms, spreadsheets, and HubSpot.
11. Complete details in HubSpot tickets, dispatch welcome emails, and make introductory calls or texts to agents.
12. Develop strategies for retaining team agents within the assigned region.
13. Perform tasks efficiently within designated time frames, maintaining regular communication with team members and supervisors.
14. Attend virtual meetings, provide progress updates, and participate actively in discussions.
15. Adhere to company policies on data security and confidentiality.
16. Complete assigned projects with attention to detail and quality.
17. Manage and prioritize workload to meet deadlines and deliver results.
18. Update job knowledge through training and self-directed learning.
19. Collaborate with colleagues using remote tools and take ownership of work to address challenges.
20. Ensure availability and responsiveness during working hours.

How you will grab our attention

• High school diploma or equivalent experience required
• Associate's degree preferred
• Excellent written and verbal communication skills
• Strong attention to detail
• Superior customer service skills
• Critical thinking and problem-solving abilities
• Team player capable of working independently and collaboratively
• Experience in real estate industry preferred
• Experience in coordinating events and activities
• Conflict resolution and active listening skills
• Proficiency in G Suite; Microsoft Office is a plus
• Remote work experience required
• Dedicated home-office space
• Comfort with online platforms and software

If you believe you're a good fit but don't meet all requirements, we encourage you to apply!

What eXp Realty Provides

• Fully remote work environment
• Paid Time Off
• 401k with 4% match (immediate vesting)
• Company-provided equipment
• Monthly Technology Stipend
• FSA & HSA with employer contributions
• Health & Wellness incentives

We value diversity and strive to create inclusive environments where everyone can succeed. eXp is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, or other protected characteristics.