FOH Shift Leader - Flexible Scheduling & Hospitality

Workstream; Oregon (OH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Flexible scheduling

Closed on Sundays

Scholarship opportunities

Employee meal

Health insurance

Dental insurance

Vision insurance

Uniforms Provided

Leadership development

Advancement opportunities

Job summary

Chick-fil-A Oregon (OH) is seeking a Front of House Shift Leader to guide the FOH team during assigned shifts, ensuring hospitality, operational excellence, and adherence to Chick-fil-A standards in service, cleanliness, and guest care.

This role supports the Operator on the floor, leads with urgency and teamwork, trains teammates, manages dining room, drive-thru, and catering, and upholds safety and cleanliness while delivering an exceptional guest experience daily.

Qualifications

• Must be at least 18 years old upon hire.
• Must be eligible to work in the United States.
• Must have reliable transportation.
• Previous leadership or supervisory experience required.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Dependable, punctual, and able to work a flexible schedule (including mornings, evenings, weekends).
• Comfortable handling cash and managing financial reconciliation.
• Good organizational skills and ability to delegate and follow through.
• Strong alignment with Chick-fil-A Oregon values.

Responsibilities

• Lead the FOH team during shifts (front counter, drive-thru, dining room), including opening, mid, and closing shifts.
• Provide warm Chick-fil-A hospitality by greeting guests, resolving issues/discrepancies, ensuring guest satisfaction.
• Train, mentor, and coach FOH Team Members in policies, procedures, and service standards.
• Manage shift operations: assign roles, manage breaks, handle staffing, ensure the team is rightly positioned based on forecasted demand for given shift.
• Ensure food presentation, order accuracy, speed of service, and guest care meet Chick-fil-A standards.
• Maintain cleanliness and appearance of FOH areas including dining room, restrooms, front counter, and drive-thru staging.
• Carry out opening and closing procedures as needed, act as a key holder.
• Cash handling: count drawers/registers, reconcile transactions at shift end, ensure accountability.
• Communicate with leadership: report issues, give feedback, elevate guest concerns when needed.
• Support and model safety, sanitation, food safety, and hygiene standards.
• Lead by example, demonstrating positivity, teamwork, professionalism, and a servant’s heart.
• Candidate must also demonstrate a team-first mindset by willingly supporting additional responsibilities as needed to ensure an exceptional guest and team member experience.

Skills

Leadership experience

Customer service

Cash handling

Communication

Team building

Problem solving

Flexible schedule

Job description

Chick-fil-A Oregon (OH) is seeking a Front of House Shift Leader to guide the FOH team during assigned shifts, ensuring hospitality, operational excellence, and adherence to Chick-fil-A standards in service, cleanliness, and guest care.

This role supports the Operator on the floor, leads with urgency and teamwork, trains teammates, manages dining room, drive-thru, and catering, and upholds safety and cleanliness while delivering an exceptional guest experience daily.