FOH Manager: Servant Leadership & Flexible Scheduling

Workstream; Oregon (OH); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Flexible scheduling

Closed on Sundays

Leadership development and advancement

Scholarship opportunities twice a year

Employee meal

Health, dental, and vision insurance

Job summary

Chick‑fil‑A Oregon (OH) is seeking a Front of House Manager to lead FOH operations and cultivate a hospitality-focused culture in Oregon, OH. The role emphasizes guest experience, staffing, and coaching Team Members and Leaders to achieve service excellence.

The position requires strong leadership, communication, and the ability to manage multiple priorities in a fast-paced environment. Competitive wage, 32+ hours, and a pathway for growth within the organization.

Qualifications

• Must be eligible to work in the United States.
• Must have reliable transportation.
• Previous leadership or supervisory experience required.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Dependable, punctual, and able to work a flexible schedule (including mornings, evenings, weekends).
• Comfortable handling cash and managing financial reconciliation.
• Good organizational skills and ability to delegate and follow through.
• Strong alignment with Chick‑fil‑A Oregon values.

Responsibilities

• Ownership of the entirety of the FOH guest experience (all destinations, dayparts, etc.).
• Oversee and improve all FOH operational systems and processes.
• Aware of the staffing for all days and dayparts in the FOH.
• Lead, train, and develop the entire FOH Team Leader Team to run great shifts.
• Lead, train, and develop all FOH Team Members to serve guests well.
• Create and update individual scoreboards for direct reports.
• Troubleshoot issues with IT, equipment, and systems/processes in the FOH.
• Lead monthly FOH Team Leader meetings.
• Organize and provide strategy around achieving our thematic goal as it pertains to the FOH.
• Conduct bi‑annual performance reviews for team leaders and team members.
• Ensure interpersonal team member relationships are strong and healthy.
• Support and mentor Team Members, Shift Leaders to build a cohesive and effective team.
• Collaborate with the leadership team on strategic planning, goal setting, and performance analysis.
• Handle and resolve guest concerns with professionalism and empathy.
• Maintain a hands‑on presence, working alongside the team during peak hours.
• Close at least two nights per week, including either a Friday or Saturday night (required).
• All other tasks as assigned

Skills

Leadership

Communication

Conflict resolution

Team development

Interpersonal skills

Job description

Chick‑fil‑A Oregon (OH) is seeking a Front of House Manager to lead FOH operations and cultivate a hospitality-focused culture in Oregon, OH. The role emphasizes guest experience, staffing, and coaching Team Members and Leaders to achieve service excellence.

The position requires strong leadership, communication, and the ability to manage multiple priorities in a fast-paced environment. Competitive wage, 32+ hours, and a pathway for growth within the organization.