Team Member Relations Specialist

Seminole Hard Rock Hotel & Casino; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino seeks an Employee Relations Specialist to provide guidance on ER policies, conduct sensitive investigations, and support management in resolving team member issues.

You will partner with HR to build high-performance teams, manage unemployment appeals, and assist in budget planning while upholding confidentiality and compliance.

Qualifications

• 2+ years of dedicated Employee Relations experience; Bachelor Degree required or 4+ years ER experience with equivalent education.
• Must be computer literate and proficient in Microsoft Office (Outlook, Word, Excel).
• Must communicate effectively in English; professional appearance and demeanor essential.
• Casino/hotel experience preferred; ability to work in a high-pressure environment.

Responsibilities

• Provide direction and coaching to management on ER policies and practices.
• Maintain knowledge of industry best practices and current laws affecting HR.
• Partner with HR to develop high-performance work teams.
• Conduct employee relations investigations, including sensitive issues.
• Lead termination meetings for managers and below.
• Plan and coordinate Team Member events and engagement programs.
• Serve as Employer Representative for unemployment appeals.
• Prepare for and participate in Team Member Board of Reviews.
• Assist in budget preparation for Employee Relations.
• Act as change agent for Seminole Hard Rock organization.
• Coordinate philanthropic efforts and maintain Front/back-of-house communications.
• Ensure confidentiality and compliance with policies; uphold safety standards.

Skills

Employee relations

Communication skills

Problem solving

Multi-tasking

Team oriented

Judgment independence

Professional demeanor

Punctuality

Confidentiality

English communication

Education

Bachelor's Degree in HR or related

High School Diploma or GED

HR-related Bachelor's/Associate degree

PHR/SPHR Certification

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Responsibilities:

• Provides direction, coaching, and advising to management in interpreting and communicating Seminole Gaming’s Employee Relations (ER) policies, procedures and practices as they relate to resolving Team Member issues. Must be able to speak confidently to upper management and corporate HR.
• Maintain a working knowledge of industry best practices and be knowledgeable of changing laws pertaining to Human Resources.
• Partners with other HR professionals to develop high performance work teams.
• Conducts Team Member related investigations, especially highly sensitive issues of sexual harassment and discrimination.
• Conducts termination meetings for Manager level Team Members and below.
• Plans and executes a variety of Team Member events.
• Act as the Employer Representative for all Unemployment Appeals.
• Prepare for and participate in Team Member Board of Reviews.
• Assists in the design and coordination of Team Member programs designed to improve or maintain morale and engagement.
• Assist in the preparation of the Employee Relations budget on an annual basis.
• Acts as a change agent for Seminole Hard Rock Hotel & Casino organization.
• Participate on corporate and business task teams as dictated by business needs.
• Administer the exit interview process and associated reporting.
• Maintain the Back of House (BOH) communication with up to date Team Member information and announcements.
• Assists in the coordination of the philanthropic efforts and events for Team Members.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Maintain a high level of confidentiality.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
• Other assignments as directed.

Qualifications:

• Minimum of 2+ years of dedicated Employee Relations experience and a Bachelor Degree. In lieu of a Bachelor’s Degree, a candidate may have 4+ years of Employee Relations experience or an equivalent combination of education and work experience.
• High School Diploma, GED, or equivalent required.
• Bachelors/Associates Degree in HR or related discipline preferred.
• PHR/SPHR Certification preferred.
• Experience in casino and/or hotel environment preferred.
• Must be computer literate.
• Proficient knowledge of Microsoft Office, specifically Outlook, Word and Excel is required.
• Must be outgoing, with strong communications skills and interpersonal skills.
• Must be able to think outside of the box and have strong problem-solving skills, understanding no two situations are exactly alike.
• Must be results driven and provide a high quality of work.
• Must be able to prioritize workload and multi-task assignments when facing a deadline. This is a high-pressure environment, which can be stressful for some and viewed as demanding to most.
• Team-oriented and must enjoy working with and assisting people.
• Able to exercise judgment on an independent basis.
• Must be articulate and possess a professional appearance and demeanor.
• Punctuality and meeting of deadlines is critical.
• Ability to read and understand all Seminole Tribe of Florida policies and procedures.
• Must be able to communicate effectively in English, specific to position duties and responsibilities.
• Must be able to complete standard Seminole Tribe of Florida forms and reports.

Work Environment:

• The Employee Relations Specialist may be required to work evenings, weekends and holidays as business demands dictate.
• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture.

The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States.

Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries.

With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!