Slot CSR (Attendant)

006 Seminole Casino Immokalee; Immokalee (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

006 Seminole Casino Immokalee is seeking team members who deliver outstanding guest service in a fast-paced environment and uphold the five F's: Fresh, clean and fully functional; Fast, quick and energetic; Friendly, welcoming and helpful; Focused, stay in the moment and deliver; and Fun, be upbeat and playful.

Roles require the ability to obtain and maintain a gaming license, pass background and drug checks, and work weekends, nights and holidays.

Qualifications

• Must be able to obtain and maintain a Gaming License.
• Must submit to a Criminal Investigation Background Check.
• Must submit to a Credit Check.
• Must submit to and pass a pre-employment drug screening.
• Must be able to work weekends, nights and holidays.
• Must be 18 years of age.

Responsibilities

• Must adhere to all established rules, compliance, regulations, guidelines, procedures, and policies.
• Must be able to work with a variety of people with diverse personalities.
• Must attend all meetings and trainings, as assigned.
• Must wear the approved departmental uniform to standard.
• Must be reliable and prompt when reporting to work.
• Must maintain a certain level of attendance as outlined by the company attendance policy.
• All other assigned duties.

Skills

Customer service

Communication

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

All employees of the Seminole Casino Immokalee are expected to provide excellent service both internal and external. We are looking for those who willing provide unparalleled service; it is a commitment we make each day at Seminole Casino Immokalee. We expect our employees to represent our five F’s each shift; Fresh- clean & fully functional, Fast-quick & energetic, Friendly- welcoming & Helpful, Focused-stay in the moment & deliver, and Fun- be Upbeat & playful.

STANDARD QUALIFICATIONS

• Must be able to obtain and maintain a Gaming License.
• Must submit to a Criminal Investigation Background Check.
• Must submit to a Credit Check.
• Must submit to and pass a pre-employment drug screening.
• Must be able to work weekends, nights and holidays.
• Must be able to stand, kneel, twist/bend, lift up to 25 lbs and walk the duration of your shift.
• Must be able to handle exposure to loud noises, bright lights, high volume guest/employee contact in a fast paced environment, and second hand smoke.
• Must be 18 years of age.

STANDARD DUTIES

• Must adhere to all established rules, compliance, regulations, guidelines, procedures, and policies.
• Must be able to work with a variety of people with diverse personalities.
• Must attend all meetings and trainings, as assigned.
• Must wear the approved departmental uniform to standard.
• Must be reliable and prompt when reporting to work.
• Must maintain a certain level of attendance as outlined by the company attendance policy.
• All other assigned duties.

WORK ENVIRONMENT

While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift. Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side. Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens. Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs. Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors. Will regularly be exposed to tobacco and other second hand smoke. May occasionally use de-escalation techniques to resolve customer conflict. Will be required to assist in customer evacuation in case of emergency.

CLOSING

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen

DISCLAIMER

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Thank you for choosing us as your employer of choice!

ABOUT

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

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