Team Member, Petsense

Petsense by Tractor Supply; Springville (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Team Member to join their dynamic environment. This role is essential for providing legendary customer service and supporting sales initiatives while ensuring the safety and care of live animals. Ideal candidates will be adaptable, service-oriented, and possess strong communication skills. With no prior experience required, this opportunity is perfect for those looking to grow in a retail setting. Enjoy a comprehensive benefits package and the chance to make a memorable impact on customers and their pets.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail and/or pet/live animal knowledge preferred.
• Ability to read, write, and count accurately required.

Responsibilities

• Interact with customers and team members, supporting selling initiatives.
• Operate cash register and perform various duties throughout the day.
• Ensure safety and care of live animals.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Interpersonal Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Team Member, Petsense role at Petsense by Tractor Supply

Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)
As a Team Member, you must be available, flexible, adaptable, and service-oriented, capable of fulfilling the following requirements:

1. Maintain regular and predictable attendance.
2. Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as needed.
3. Support selling initiatives (TEAM):
   
   • Thank the Customer
   • Engage with the customer and/or pet
   • Advise on products or services
   • Make the experience Memorable
4. Perform a variety of duties during 95% of the day, including:
   
   • Operate cash register/computer following cash handling procedures
   • Merchandise recovery
   • Participate in freight process
   • Complete Plan-o-gram procedures
   • Assemble merchandise
   • Perform janitorial duties
   • Execute price changes/markdowns
   • Assist customers with loading
   • Ensure safety and care of live animals
   • Complete related documentation
5. Perform other duties as assigned.

Required Qualifications
Experience: No experience required; retail and/or pet/live animal knowledge preferred.
Education: High school diploma or equivalent preferred; ability to read, write, and count accurately required.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal and pet product knowledge
• Strong communication and problem-solving skills
• Basic computer skills
• Strong interpersonal skills and ethical issue resolution

Working Conditions

• Indoor environment with moderate noise
• Hard surface floors, adequate lighting and temperature
• Shifts generally no less than 4 hours, may exceed 8 hours
• Promote safety and adhere to safety guidelines

Physical Requirements

• Non-sedentary role; must be able to move throughout the store and outdoors
• Operate equipment safely and efficiently
• Occasional lifting or reaching overhead
• Frequently stand, kneel, crouch, squat, bend, and climb ladders
• Ability to move merchandise and live animals up to 50 pounds
• Complete training and certification

Disclaimer
This overview is not exhaustive. All duties are performed as assigned by supervisors.

Company Info
At Tractor Supply and Petsense, our Team Members are vital to our success. We offer a comprehensive benefits package including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources, among others.