Team Member, Petsense

Petsense by Tractor Supply; Jacksonville (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Team Member to join their dynamic retail environment. This role is essential in delivering exceptional customer service and supporting sales initiatives while ensuring the well-being of live animals. Team Members will engage with customers, operate cash registers, and perform various tasks throughout the store. With a focus on flexibility and adaptability, this position offers a chance to thrive in a fast-paced setting. If you are passionate about pets and enjoy working with people, this is the perfect opportunity to make a difference in a vibrant community.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required, but retail experience and/or pet knowledge preferred.
• Ability to read, write, and count accurately is necessary.

Responsibilities

• Interact with customers and team members while providing legendary service.
• Operate cash register and assist customers with purchases.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented. You must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a combination of duties during 95% of the day, including:
  • Operate cash register/computer following cash handling procedures
  • Recovery of merchandise
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, sanitize and maintain holding tanks, and care for live animals as required
  • Complete all related documentation
• Perform other duties as assigned.

Required Qualifications

• Experience: No experience required. Retail experience and/or pet/live animal knowledge is preferred.
• Education: High school diploma or equivalent preferred, but not required. Ability to read, write, and count accurately is necessary.

Preferred Knowledge, Skills, or Abilities

• Pet/Live Animal, pet food, and pet product knowledge is preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills with minimal conflict resolution.

Working Conditions

• Generally indoor environment with moderate noise.
• Hard surfaces like concrete and asphalt, with adequate lighting and temperature.
• Shifts typically no less than 4 hours, possibly exceeding 8 hours.
• Adhere to safety guidelines to promote a safe work environment.

Physical Requirements

• Position is non-sedentary; requires moving throughout the store and outdoors.
• Operate equipment safely and efficiently.
• Occasionally lift or reach overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Transfer merchandise up to 50 pounds.
• Complete training and certification as required.

Disclaimer

This overview is not exhaustive. All duties should be performed as assigned by supervisors.

Company Info

At Tractor Supply and Petsense, our Team Members are vital to our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, parental leave, tuition reimbursement, and family planning resources.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail