Team Member, Petsense

Petsense by Tractor Supply; Sylacauga (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic Team Members to join their dynamic retail environment. This role is pivotal in delivering exceptional customer service while assisting with various tasks, including operating the cash register and caring for live animals. Ideal candidates will possess strong communication skills and a passion for pets. With a focus on teamwork and customer engagement, this position offers an exciting opportunity to be part of a supportive and rewarding workplace. Join a company that values its employees and provides comprehensive benefits to ensure your well-being.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail and/or pet/live animal knowledge preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Interact with customers and team members, providing legendary customer service.
• Operate cash register and assist customers with loading purchases.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a combination of duties during 95% of your day, including:
  • Operate cash register/computer following cash handling procedures
  • Recovery of merchandise
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, including sanitizing tanks and caring for animals
  • Complete all related documentation
• Perform other duties as assigned.

Required Qualifications

Experience: No experience required; retail and/or pet/live animal knowledge preferred.

Education: High school diploma or equivalent preferred, but not required. Must be able to read, write, and count accurately.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, and pet product knowledge preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Indoor environment with moderate noise; outdoor lots with hard surfaces.
• Shifts generally no less than 4 hours, may exceed 8 hours.
• Promote safety and adhere to safety guidelines.

Physical Requirements

• This is a non-sedentary position requiring movement throughout the store and outdoor areas.
• Ability to lift or reach overhead, stand, kneel, crouch, and climb ladders.
• Ability to move merchandise and equipment up to 50 pounds.
• Operate store equipment and complete documentation accurately.

Disclaimer

This overview is not comprehensive; all duties assigned by supervisors should be performed.

Company Info

At Tractor Supply and Petsense, our Team Members are vital to our success. We offer comprehensive benefits supporting their well-being, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail

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