Team Member (Cookie Crew) - West End

Chip City; Boston (MA); On-site; USD 20,664 - 22,730; Part time

Job summary

A local bakery chain in Boston is looking for a passionate customer service professional to join their team. Responsibilities include crafting and serving beverages, ensuring an enjoyable experience for guests, and maintaining cleanliness throughout the store. Candidates should possess strong communication skills, adhere to food safety standards, and be available for flexible shifts. Pay ranges from $15.00 to $16.50 per hour based on experience.

Qualifications

• Must be 18 years of age or older.
• Holds a Food Protection Certification (or willing to obtain).
• Able to stand for extended periods and handle equipment.

Responsibilities

• Lead customer interactions with a warm approach.
• Serve and customize beverages.
• Process orders through POS accurately.
• Keep service areas organized during busy times.
• Clean and sanitize working areas and equipment.

Skills

Customer service passion

Strong communication skills

Food safety adherence

Fast-paced efficiency

Flexibility in availability

Education

High school diploma or equivalent

Job description

Primary Responsibilities

• Lead with a customer-obsessed mindset by creating warm, memorable interactions and ensuring every guest feels valued from the moment they walk in.
• Craft and serve hot and cold beverages — from coffee to specialty drinks — ensuring every order is customized for each guest.
• Process orders and payments quickly and accurately through the POS system — all while multitasking and maintaining a welcoming attitude.
• Keep service areas stocked, organized, and ready for action, even during the busiest rushes.
• Maintain a clean, safe, and welcoming environment across the counter, kitchen, and storefront.
• Clean and sanitize equipment, utensils, and workspaces to meet all health and safety standards.
• Stock and organize supplies and retail products, keeping inventory accurate and fresh.
• Monitor equipment like ovens and freezers, and promptly report any issues.
• Communicate openly with managers and teammates to keep the store running smoothly.

Required Skills & Experience

• Must be 18 years of age or older
• High school diploma or equivalent preferred
• Brings a passion for customer service and creating memorable guest experiences, grounded in professionalism and integrity
• Strong communication skills — friendly, clear, and confident
• Adheres to all food safety and sanitation procedures with care and consistency
• Works quickly, efficiently, and kindly in a fast-paced, dynamic environment
• Holds a Food Protection Certification (or is willing to obtain one where required)
• Successfully completes all training programs to uphold Chip City standards

Physical Requirements

• Able to stand for extended periods and operate a cash register or related equipment
• Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs with or without reasonable accommodation
• Comfortable performing repetitive motions for extended periods
• Able to work in a warm, fast-paced environment around commercial ovens and baking equipment
• Flexible availability, including early mornings, evenings, weekends, and holidays

Pay Range

$15.00 - $16.50 per hour