Team Member (Cookie Crew) - Montclair

Chip City; Montclair (NJ); On-site; USD 21,931 - 22,730; Full time

Job summary

Chip City in Montclair, NJ is seeking a team member who will create memorable interactions for each guest while crafting and serving a variety of beverages. You'll process orders swiftly and maintain a welcoming and clean environment.

Applicants should bring a passion for customer service, clear communication skills, and the ability to work flexibly in a dynamic setting. Competitive pay ranges from $15.92 to $16.50 per hour.

Qualifications

• Must be 18 years of age or older.
• Holds a Food Protection Certification or is willing to obtain one.
• Works quickly, efficiently, and kindly in a fast-paced environment.

Responsibilities

• Lead with a customer-obsessed mindset.
• Craft and serve hot and cold beverages.
• Process orders and payments quickly and accurately.
• Keep service areas stocked, organized, and ready for action.
• Maintain a clean and safe environment.

Skills

Passion for customer service and creating memorable guest experiences

Strong communication skills

Ability to adhere to food safety and sanitation procedures

Flexibility in working hours

Education

High school diploma or equivalent

Tools

Cash register

Job description

Primary Responsibilities

• Lead with a customer-obsessed mindset by creating warm, memorable interactions and ensuring every guest feels valued from the moment they walk in.
• Craft and serve hot and cold beverages — from coffee to specialty drinks — ensuring every order is customized for each guest.
• Process orders and payments quickly and accurately through the POS system — all while multitasking and maintaining a welcoming attitude.
• Keep service areas stocked, organized, and ready for action, even during the busiest rushes.
• Maintain a clean, safe, and welcoming environment across the counter, kitchen, and storefront.
• Clean and sanitize equipment, utensils, and workspaces to meet all health and safety standards.
• Stock and organize supplies and retail products, keeping inventory accurate and fresh.
• Monitor equipment like ovens and freezers, and promptly report any issues.
• Communicate openly with managers and teammates to keep the store running smoothly.

Required Skills & Experience

• Must be 18 years of age or older
• High school diploma or equivalent preferred
• Brings a passion for customer service and creating memorable guest experiences, grounded in professionalism and integrity
• Strong communication skills — friendly, clear, and confident
• Adheres to all food safety and sanitation procedures with care and consistency
• Works quickly, efficiently, and kindly in a fast-paced, dynamic environment
• Holds a Food Protection Certification (or is willing to obtain one where required)
• Successfully completes all training programs to uphold Chip City standards

Physical Requirements

• Able to stand for extended periods and operate a cash register or related equipment
• Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs with or without reasonable accommodation
• Comfortable performing repetitive motions for extended periods
• Able to work in a warm, fast-paced environment around commercial ovens and baking equipment
• Flexible availability, including early mornings, evenings, weekends, and holidays

Pay Range: 15.92 - 16.50 per hour