Team Member (Cookie Crew) - Harvard Square

Chip City; Cambridge (MA); On-site; USD 20,664 - 22,730; Part time

Job summary

A local bakery in Cambridge is seeking energetic team members to join their customer service team. This role involves crafting and serving beverages, processing orders efficiently, and ensuring a welcoming environment. Candidates must be at least 18 years old and are encouraged to bring their passion for customer service. The bakery offers a pay range of $15.00 - $16.50 per hour, with flexible hours including early mornings, evenings, and weekends.

Qualifications

• Must be 18 years of age or older.
• Brings a passion for customer service.
• Adheres to all food safety and sanitation procedures.

Responsibilities

• Lead with a customer-obsessed mindset.
• Craft and serve hot and cold beverages.
• Process orders and payments accurately.
• Maintain a clean, safe, and welcoming environment.

Skills

Customer service

Strong communication skills

Food safety adherence

Multitasking

Education

High school diploma or equivalent

Job description

Summary of Role

Join the Chip City Family 🍪

Primary Responsibilities

• Lead with a customer-obsessed mindset by creating warm, memorable interactions and ensuring every guest feels valued from the moment they walk in.
• Craft and serve hot and cold beverages — from coffee to specialty drinks — ensuring every order is customized for each guest.
• Process orders and payments quickly and accurately through the POS system — all while multitasking and maintaining a welcoming attitude.
• Keep service areas stocked, organized, and ready for action, even during the busiest rushes.
• Maintain a clean, safe, and welcoming environment across the counter, kitchen, and storefront.
• Clean and sanitize equipment, utensils, and workspaces to meet all health and safety standards.
• Stock and organize supplies and retail products, keeping inventory accurate and fresh.
• Monitor equipment like ovens and freezers, and promptly report any issues.
• Communicate openly with managers and teammates to keep the store running smoothly.

Required Skills & Experience

• Must be 18 years of age or older
• High school diploma or equivalent preferred
• Brings a passion for customer service and creating memorable guest experiences, grounded in professionalism and integrity
• Strong communication skills — friendly, clear, and confident
• Adheres to all food safety and sanitation procedures with care and consistency
• Works quickly, efficiently, and kindly in a fast‑paced, dynamic environment
• Holds a Food Protection Certification (or is willing to obtain one where required)
• Successfully completes all training programs to uphold Chip City standards

Physical Requirements

• Able to stand for extended periods and operate a cash register or related equipment
• Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs with or without reasonable accommodation
• Comfortable performing repetitive motions for extended periods
• Able to work in a warm, fast‑paced environment around commercial ovens and baking equipment
• Flexible availability, including early mornings, evenings, weekends, and holidays

Pay Range

$15.00 - $16.50 per hour