Team Member

Whistle Express Car Wash; Norfolk (VA); On-site; USD 1,336,000 - 1,929,000; Full time

Benefits offered by this job

60-day training program

No experience required

Job summary

Whistle Express Car Wash is seeking a proactive Team Member to join our operations and deliver top-tier customer experiences. You will help guide vehicles, support membership activities, and uphold safety and cleanliness across the wash stations.

You’ll be part of a hands-on team that values ownership, reliability, and positive energy. Training through a 60-day program prepares you for day-one responsibilities and career growth in a fast-paced car wash environment.

Qualifications

• Customer service experience preferred but not required.
• Ability to work as part of a team in a fast-paced environment.
• Comfortable working outdoors in various weather conditions.

Responsibilities

• Welcome customers at the station and assist with sales and memberships.
• Guide vehicles into the wash tunnel and operate basic wash procedures safely.
• Assist with member sign-ups, changes, and account management.
• Maintain wash area cleanliness and safety procedures.
• Engage customers at the convenience station and encourage positive reviews.
• Stock and organize detail centers, empty trash, and keep areas tidy.
• Perform opening and closing duties and support daily operations.

Skills

Customer service

Teamwork

Outdoor work

Safety awareness

Job description

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.Key Responsibilities:Welcome Station and Sales PerformanceProvide excellent customer service with a friendly and professional attitude.Support sales and membership growth through consistent processes and knowledgeable guidance.Assist with member sign-ups, changes, and account management.Follow company policies related to pricing and discounts.Wash Station ServiceFollow safety procedures and maintain a clean, organized wash area.Assist with vehicle preparation, including identifying preexisting conditions.Operate wash equipment safely and efficiently.Communicate effectively with team members and management regarding operational issues.Convenience StationEngage with customers professionally to ensure a positive experience and encourage Google reviews.Manage member accounts, including cancellations, plan changes, and overall member experience (CX).Stock and organize detail centers to maintain accessibility and inventory accuracy.Empty trash cans regularly and maintain clean work areas.Maintain vacuum stations by checking for clogs and emptying canisters.Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.General DutiesMaintain professional conduct and adhere to uniform standards at all times.Perform opening and closing duties to ensure smooth operations.Clean and maintain the tunnel to ensure safety and operational efficiency.Prepare towels and other necessary materials to support daily operations.What We’re Looking ForWe don't hire for what you know. We hire for how you show up.You take ownership. You don't wait to be told twice, and you don't leave things half done.You're curious. When something doesn't make sense, you figure it out before you ask someone else to figure it out for you.You bring the energy. Positive, team-first, and genuinely into doing the job well.You're physically active and comfortable working outdoors in all kinds of weather.No experience required. A 60-day structured certification program sets you up from day one.You're not cleaning a car. You're clearing the way.The best version of this industry hasn't been built yet. We're building it now. If you run it like you own it, there's a place here for you.#LI-DNIBase Pay Range$9.70 - $14.00