Team Member

Bagel Brands; Green Bay (WI); On-site; USD 16,531 - 20,664; Full time

Job summary

Caribou Coffee Operating Company, Inc. in Green Bay, WI is seeking a Team Member to deliver exceptional guest service and craft world‑class beverages. You will engage guests, make recommendations, and support store operations to create memorable day-making experiences.

Responsibilities include taking orders, managing cash, preparing drinks and food per SOP, upholding cleanliness, and collaborating with the team to anticipate guest needs on busy shifts in a fast-paced environment.

Qualifications

• Must be available for early mornings, evenings, some holidays and/or weekends.
• Must be at least 16 years of age.

Responsibilities

• Provide exceptional Guest Service by building relationships and listening to guests.
• Handcraft beverages to Caribou SOP.
• Heat, prepare, and serve Caribou food offerings per SOP.
• Take guest orders, manage cash drawer, and follow cash handling policies.
• Maintain cleanliness and organization to ensure a well‑run store.
• Collaborate with team to anticipate guest needs and priorities of the shift.

Skills

Guest Service

Active Listening

Product Knowledge

Cash Handling

Teamwork

Education

At least 16 years old

Job description

Position Overview

The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world‑class hand‑crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

Core Responsibilities

• Provides incredible Guest Service by:
  • Developing personal ongoing relationships with guests
  • Practicing active listening and connection
  • Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
  • Makes enthusiastic and knowledgeable recommendations to delight guests
  • Creating day making experiences that spark a chain reaction of GOOD
• Hand‑crafts beverages to order per Caribou standard operating procedures
• Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
• Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
• Takes guest orders & manages cash drawer and follows all cash handling policies and procedures
• Maintains the look and feel of a well‑run store by following cleanliness, sanitization and organization standards
• Actively thinks and acts upon what the team and guest will need in the future
• Differentiates between problems that can be solved directly and when to ask for leader support
• Understands that the team is managing multiple priorities and willingly takes direction from leaders
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Brings joy to the opportunity to interact with others and make fun happen
• Relishes the opportunity to be helpful to others - both to team members and guests
• Has a learner's mentality and has a desire to get better and do things correctly and effectively
• Shows up in every situation looking to do the right thing, serve with love and make the biggest difference
• Takes ownership for and is eager to make a positive impact on others
• Shows up ready and willing to be a reliable team player and support one another
• Is resilient under pressure and is willing to ask for help

Skills and Qualifications

Required:

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 16 years of age.

Preferred:

• Restaurant, retail, or guest service experience.

Physical Requirements

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands must be accomplished with or without reasonable accommodations.

Location

600 South Military Ave, Green Bay, Wisconsin 54303

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.