Team Member

Caribou Coffee; Cottage Grove (MN); On-site; USD 15,470 - 25,774; Part time

Job summary

Caribou Coffee seeks a dedicated Team Member to create memorable experiences for guests through exceptional customer service and by hand-crafting beverages. The role requires flexible hours, a passion for serving others, and the ability to thrive in a fast-paced environment.

Candidates should be at least 16 years old, with prior experience in restaurant or retail preferred. Offering $11.23 to $18.71 per hour, this position promises growth and opportunity within a welcoming team culture.

Qualifications

• Ability to work early mornings, evenings, holidays, and weekends.
• Must be at least 16 years of age.

Responsibilities

• Provide incredible guest service by developing relationships.
• Hand-craft beverages and serve food as per standards.
• Maintain cleanliness and organization of the store.

Skills

Customer service

Active listening

Team collaboration

Product knowledge

Problem-solving

Job description

Position Overview

The Team Member is the core of the Caribou experience. They are responsible for creating day‑making experiences through delivering unparalleled guest service, making world‑class hand‑crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

Core Responsibilities

• Provides incredible Guest Service by:
  • Developing ongoing relationships with guests
  • Practicing active listening and connection
  • Anticipating guest needs and proactively solving opportunities by demonstrating product knowledge and hospitality
  • Making enthusiastic and knowledgeable recommendations to delight guests
  • Creating day‑making experiences that spark a chain reaction of GOOD
• Hand‑crafts beverages to order per Caribou standard operating procedures
• Heats, prepares, and serves Caribou food offerings per Caribou standard operating procedures
• Floats between barista and guest service and fulfills all team member roles and responsibilities
• Takes guest orders, manages cash drawer, and follows all cash handling policies and procedures
• Maintains the look and feel of a well‑run store by following cleanliness, sanitization, and organization standards
• Actively thinks and acts upon what the team and guests will need in the future
• Differentiates between problems that can be solved directly and when to ask for leader support
• Understands that the team is managing multiple priorities and takes direction from leaders
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Brings joy to the opportunity to interact with others and make fun happen
• Relishes the opportunity to be helpful to others – both to team members and guests
• Has a learner’s mentality and a desire to get better and do things correctly and effectively
• Shows up in every situation looking to do the right thing, serve with love, and make the biggest difference
• Takes ownership for and is eager to make a positive impact on others
• Shows up ready and willing to be a reliable team player and support one another
• Is resilient under pressure and willing to ask for help

Skills and Qualifications

Required:

• Ability to work at least one of the following: early mornings, evenings, holidays, and/or weekends
• Must be at least 16 years of age

Preferred:

• Restaurant, retail, or guest service experience

Physical Requirements

The physical demands include seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently during working hours. These demands may be accommodated with reasonable accommodations.

Compensation

$11.23 – $18.71 per hour. Starting pay is subject to local and state minimum wage regulations. Ranges reflect what the employer reasonably and in good faith expects to pay for this position.

Location

7145 S. East Point Douglas Road, Cottage Grove, Minnesota 55016

EEO Statement

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you have a disability or special need that requires accommodation, please let us know.

Disclaimer

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed and is not all‑inclusive.