Team Member

Bagel Brands; Coon Rapids (MN); On-site; USD 15,153 - 26,174; Part time

Job summary

Caribou Coffee Operating Company, Inc. is looking for a Team Member to deliver exceptional guest service, craft beverages, and support a clean, welcoming store environment. You will handle guest orders, cash, and assist in various roles to keep service smooth and enjoyable for every guest.

Preferred candidates have restaurant, retail, or guest service experience and are available for early morning, evening, or weekend shifts. Join us to contribute to a positive, high-energy team atmosphere.

Qualifications

• Must be at least 16 years of age.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Preferred: restaurant, retail, or guest service experience.

Responsibilities

• Provide exceptional guest service and build guest relationships.
• Hand-craft beverages to order following SOPs.
• Heat, prepare and serve food offerings per SOPs.
• Balance guest orders, manage cash drawer and follow cash handling policies.
• Maintain clean, organized store environment and sanitation standards.
• Be a reliable team player, adapt to multiple priorities, and seek leadership when needed.

Skills

Customer service

Flexible schedule

Cash handling

Teamwork

Job description

Position Overview

The Team Member is the core of the Caribou experience. They are responsible for creating day‑making experiences through delivering unparalleled guest service, making world‑class hand‑crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

Core Responsibilities

• Provides incredible Guest Service by:
  • Developing personal ongoing relationships with guests
  • Practicing active listening and connection
  • Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
  • Makes enthusiastic and knowledgeable recommendations to delight guests
  • Creating day‑making experiences that spark a chain reaction of GOOD
• Hand‑crafts beverages to order per Caribou SOPs
• Heats, prepares, and serves Caribou food offerings per SOPs
• Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
• Takes guest orders, manages cash drawer, and follows all cash handling policies and procedures
• Maintains the look and feel of a well‑run store by following cleanliness, sanitization and organization standards
• Actively thinks and acts upon what the team and guest will need in the future
• Differentiates between problems that can be solved directly and when to ask for leader support
• Understands that the team is managing multiple priorities and willingly takes direction from leaders
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Brings joy to the opportunity to interact with others and make fun happen
• Relishes the opportunity to be helpful to others – both to team members and guests
• Has a learner's mentality and a desire to get better and do things correctly and effectively
• Shows up in every situation looking to do the right thing, serve with love and make the biggest difference
• Takes ownership for and is eager to make a positive impact on others
• Shows up ready and willing to be a reliable team player and support one another
• Is resilient under pressure and is willing to ask for help

Skills and Qualifications

• Required:
  • Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
  • Must be at least 16 years of age
• Preferred:
  • Restaurant, retail, or guest service experience

Physical Requirements

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing for 4–8 hours, bending, and moving intermittently during working hours. These demands must be accomplished with or without reasonable accommodations.

Location

3507 Round Lake Blvd NW #100, Anoka, MN 55303

Compensation

$11.23 – $18.71 per hour (starting pay is subject to local and state minimum wage regulations. Ranges reflect what the employer reasonably and in good faith expects to pay for such position.)

Equal Employment Opportunity Statement

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know.