team member

Bagel Brands; Atlanta (GA); On-site; USD 25,000 - 35,000; Part time

Job summary

Bagel Brands is seeking a Team Member for Caribou Coffee in Atlanta, Georgia. This role focuses on creating memorable experiences for guests through exceptional service and crafting hand-made beverages.

Applicants should be at least 16 and available to work a variety of shifts including mornings, evenings, or weekends. Prior experience in food service is a plus, while a commitment to team values and guest satisfaction is essential.

Qualifications

• Ability to work early mornings, evenings, holidays, or weekends.
• Must be at least 16 years of age.
• Previous experience in restaurant, retail, or guest service is preferred.

Responsibilities

• Provide incredible Guest Service by developing relationships with guests.
• Hand-craft beverages to order following standard procedures.
• Take guest orders and manage cash handling.

Skills

Customer Service

Active Listening

Teamwork

Job description

Position Overview

The Team Member is the core of the Caribou experience. They are responsible for creating day‑making experiences through delivering unparalleled guest service, making world‑class hand‑crafted beverages, and bringing the Purpose and Values of Caribou to life in every interaction.

Core Responsibilities

• Provide incredible Guest Service by:
  • Developing personal ongoing relationships with guests
  • Practicing active listening and connection
  • Anticipating guest needs and proactively solving opportunities by demonstrating product knowledge and hospitality
  • Makes enthusiastic and knowledgeable recommendations to delight guests
  • Creating day‑making experiences that spark a chain reaction of GOOD
• Hand‑craft beverages to order per Caribou standard operating procedures.
• Heat, prepare, and serve Caribou food offerings per standard operating procedures.
• Float between barista and guest service, and willingly fulfill all team member roles and responsibilities.
• Take guest orders, manage cash drawer, and follow all cash handling policies and procedures.
• Maintain the look and feel of a well‑run store by following cleanliness, sanitization, and organization standards.
• Actively think and act upon what the team and guest will need in the future.
• Differentiates between problems that can be solved directly and when to ask for leader support.
• Understands that the team manages multiple priorities and willingly takes direction from leaders.
• Brings the Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Brings joy to interaction with others and makes fun happen.
• Relishes the opportunity to help both teammates and guests.
• Has a learner’s mentality and desires continuous improvement.
• Shows up to do the right thing, serve with love, and make a big difference.
• Takes ownership for and is eager to make a positive impact on others.
• Is a reliable team player who supports one another.
• Is resilient under pressure and willing to ask for help.

Skills and Qualifications

Required:

• Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
• Must be at least 16 years of age.

Preferred:

• Restaurant, retail, or guest service experience.

Physical Requirements

The physical demands for this position include seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently during working hours. These demands may be accomplished with or without reasonable accommodations.

Additional Duties Notice

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed and is not all‑inclusive.

EEO Statement

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you have a disability or special needs that require accommodation, please let us know.

Address

3261 Peachtree Road NE, Atlanta, Georgia 30305

Brand

Caribou Coffee