Team Member

Bagel Brands; Fond du Lac (WI); On-site; USD 13,776 - 20,664; Part time

Job summary

A well-known café chain in Fond du Lac is seeking a Team Member responsible for delivering exceptional guest service and hand-crafting beverages. The ideal candidate enjoys working in a fast-paced environment and will have opportunities to build connections with guests. Experience in restaurant or retail is preferred but not required. This role demands flexibility in working hours and the ability to handle various responsibilities with joy and enthusiasm.

Qualifications

• Must be at least 16 years of age.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Preferred restaurant, retail, or guest service experience.

Responsibilities

• Provide incredible guest service.
• Hand-craft beverages to order.
• Maintain store cleanliness and organization.
• Manage cash drawer and guest orders.

Skills

Guest Service

Communication

Active Listening

Problem Solving

Job description

Overview

Position Overview: The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

Core Responsibilities

• Provides incredible Guest Service by:
  • Developing personal ongoing relationships with guests
  • Practicing active listening and connection
  • Anticipating guest needs and proactively solving guest opportunities by demonstrating product knowledge and hospitality
  • Makes enthusiastic and knowledgeable recommendations to delight guests
  • Creating day making experiences that spark a chain reaction of GOOD
• Hand-crafts beverages to order per Caribou standard operating procedures
• Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
• Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
• Takes guest orders and manages cash drawer and follows all cash handling policies and procedures
• Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
• Actively thinks and acts upon what the team and guest will need in the future
• Differentiates between problems that can be solved directly and when to ask for leader support
• Understands that the team is managing multiple priorities and willingly takes direction from leaders
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Brings joy to the opportunity to interact with others and make fun happen
• Relishes the opportunity to be helpful to others - both to team members and guests
• Has a learner's mentality and has a desire to get better and do things correctly and effectively
• Shows up in every situation looking to do the right thing, serve with love and make the biggest difference
• Takes ownership for and is eager to make a positive impact on others
• Shows up ready and willing to be a reliable team player and support one another
• Is resilient under pressure and is willing to ask for help

Skills and Qualifications

Required:

• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 16 years of age.

Preferred:

• Restaurant, retail, or guest service experience.

Physical Requirements:

The physical demands for this position include seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands must be accomplished with or without reasonable accommodations.

Other Information

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Equal Opportunity Employer: Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Address: 444 West Johnson St, Fond Du Lac, Wisconsin 54935