Team Manager Customer Experience Operations

Alorica; Center (IN); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Alorica Inc. is hiring a Brand Representative to offer customer support by phone, resolving questions and concerns with sound solutions. You will document interactions and stay informed about programs and systems to perform effectively, while up-selling where appropriate.

The role emphasizes excellent listening, communication, and interpersonal skills, with motivation to assist customers and team members in a dynamic environment.

Qualifikationen

• High School Diploma or equivalent.
• 1–2 years of telephone-based customer service experience.
• Strong listening and written/oral communication skills.
• Comfort with PC usage and basic record-keeping.

Aufgaben

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution to inquiries with accurate information.
• Document and update records in required systems.
• Understand programs, systems and procedures to perform the job.
• Generate fees and up-sell where possible.
• Represent the brand to maintain high standards.

Kenntnisse

Customer service

Inbound calls

Active listening

Problem solving

Written communication

Oral communication

Interpersonal skills

PC proficiency

Attention to detail

Multi-tasking

Adaptability

Ausbildung

High School Diploma or Equivalent

Jobbeschreibung

Job Summary

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

Main Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Highly Preferred Educational Qualifications

• High School Diploma or Equivalent experience

Highly Preferred Professional Experience / Qualifications

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills