Customer Service Representative

Synergy Staffing; Youngstown (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Synergy Staffing is seeking a Customer Care Specialist to provide high-quality support to customers across channels, respond promptly, and resolve inquiries with empathy and professionalism.

You will document interactions, follow established procedures, and participate in trainings while maintaining accurate records and contributing to ongoing process improvements to enhance overall service quality.

Qualifications

• 1–3 years of direct customer service experience.
• Proficient with Microsoft Outlook, Word and PowerPoint.
• Excellent interpersonal, written, and verbal communication skills.

Responsibilities

• Provide high-quality support to customers through inquiries, requests, and issues in a timely, professional, and solution-focused manner.
• Address customer questions, technical concerns, and account-related needs via multiple channels.
• Resolve service or order issues with empathy and professionalism, escalating when needed.
• Investigate discrepancies and ensure accurate information and continuity of service.
• Proactively communicate updates, next steps, and required actions to support fulfillment.
• Support orders, returns, credits, and other transactional activities as assigned.
• Oversee day-to-day fulfillment workflows, handle exceptions, and ensure smooth execution.
• Review system reports and alerts to understand and resolve service or order statuses.
• Adhere to procedures and maintain thorough documentation of interactions and case activity.
• Perform other duties as assigned within the scope of responsibilities.

Skills

Interpersonal communication

Written communication

Verbal communication

Phone communication

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

Job description

• Provide high‑quality support to customers by responding to inquiries, requests, and issues in a timely, professional, and solution‑focused manner.
• Use effective communication and problem‑solving skills to address customer questions, technical concerns, and account‑related needs through various channels.
• Enhance customer experience by identifying appropriate solutions and aiming for efficient, accurate resolution.
• Manage and resolve customer concerns with empathy and professionalism, escalating issues in alignment with established guidelines when needed.
• Investigate and correct account or service‑related discrepancies, ensuring accurate information and continuity of service.
• Proactively communicate with customers regarding updates, next steps, and actions required to support order or service fulfillment.
• Support processes related to customer orders, returns, credits, and other transactional activities as assigned.
• Oversee and coordinate day‑to‑day fulfillment or service workflows, addressing exceptions and ensuring smooth execution of assigned tasks.
• Review system‑generated reports or alerts and take appropriate action to understand, communicate, or resolve service or order status updates.
• Adhere to established procedures while maintaining accurate and thorough documentation of customer interactions and case activity.
• Performs other duties as assigned within the scope of responsibilities and requirements of the job
• Performs Essential Job Functions and Duties with or without reasonable accommodation

All Customer Care team members:

• Own the customer experience by prioritizing customer needs and creating promoters of our products and services.
• Understand and adhere to corporate and departmental policies and procedures.
• Set clear expectations through accurate information and transparent communication.
• Educate customers on self‑service tools and resources.
• Actively participate in required training programs.
• Identify and communicate opportunities for process and system improvements.
• Maintain regular, consistent, and punctual attendance.
• Win as a team by collaborating, sharing ideas, and contributing to continuous improvement.

QUALIFICATIONS

Years of Experience and Knowledge

1 ~ 3 years of Direct customer service experience required

Skills and Abilities

Intermediate level Microsoft Outlook, Word, PowerPoint skills

Excellent interpersonal, written, and verbal communication skills.

Strong phone communication skills, including maintaining a professional and personable demeanor while quickly establishing rapport and fostering positive customer interactions.