Learning Specialist

Alorica; Center (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Alorica Inc. in Indiana seeks a Brand Representative to assist customers via phone, answer questions, and resolve concerns about our products and services.

The role focuses on delivering prompt, accurate information, documenting records, and upholding brand standards while identifying upsell opportunities.

Qualifications

• 1-2 years of customer service experience, preferably phone-based.
• Strong verbal and written communication.
• Ability to stay motivated in a service environment.
• Analytical thinker and problem solver.
• PC proficiency and attention to detail.
• Adaptive to change and team-oriented.

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Skills

Telephone support

Active listening

Problem solving

Communication

PC proficiency

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Job description

Job Summary

Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.

Main Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Highly Preferred Educational Qualifications

• High School Diploma or Equivalent experience

Highly Preferred Professional Experience / Qualifications

• 1-2 years customer service experience – telephone experience
• Ability to remain highly motivated in a service environment
• Analytical thinker and problem solver
• PC proficiency
• Attention to detail and quality-oriented
• Highly energetic with motivation to assist Customers and other team members
• Active listening skills
• Multi-task oriented
• Excellent listening and interpersonal skills
• Confident and positive attitude
• Adaptive to change
• Excellent oral and written communication skills