Representative, Email

Caleres; Clayton (MO); Sur place; USD 34 000 - 42 000; Plein temps

Résumé du poste

Caleres in Clayton, MO seeks a customer service specialist to handle email, social chat, and phone inquiries across brands. You will resolve issues, keep detailed notes, and drive customer satisfaction in a fast-paced environment.

Ideal candidates bring 1 year of customer service or retail experience, strong communication skills, and proficiency with Microsoft Office. You will join a team focused on timely, proactive responses and KPI-driven performance.

Qualifications

• 1 year customer service or retail experience.
• Retail call center experience preferred.
• High School diploma required.
• Proficiency with computers including internet navigation and typing.
• Excellent written and verbal communication.
• Strong problem solving and conflict resolution.
• Strong organization and time management skills.
• Ability to work in a fast-paced environment and be proactive with emails.
• Basic Microsoft Office Suite; data entry and typing skills.

Responsabilités

• Drive customer satisfaction through email and social chat communications.
• Resolve customer concerns efficiently to drive KPIs.
• Utilize resources to service customers across all Brands; keep detailed interaction notes.
• Regularly evaluate processes and recommend improvements.
• Recognize, document, and alert supervisors of trends in customer concerns.
• Demonstrate effective issue resolution techniques and follow up appropriately.
• Provide phone support for the call center during peak times.
• Perform and complete tasks and projects as assigned.

Connaissances

Customer service

Retail experience

Written communication

Verbal communication

Problem solving

Time management

Data entry / typing

Proactive email responses

Formation

High School diploma

Outils

Microsoft Office Suite

Description du poste

What We Do – Accountabilities

• Assures effective and efficient handling of consumer via electronic communication, mail, social media, or phone calls while meeting key performance indicators
• Assures the accuracy of product knowledge and procedures to handle customer inquiries

• Assures the growth of customer retention by providing positive and professional interactions

Essential Functions

• Drive customer satisfaction through email and social chat communications
• Resolve customer concerns efficiently and effectively to drive key performance indicators

• Utilize resources to service customers across all Brands; keeping detailed interaction notes
• Regularly evaluates processes, challenges the norm and recommends improvements
• Recognizes, documents, and alerts supervisors of trends in customer concern trends
• Demonstrates effective issue resolution techniques and follows up appropriately
• Provides phone support for the call center during peak times

• Performs and completes tasks and projects as assigned

Preferred Qualifications & Education

• 1 year customer service, retail experience
• Retail call center experience preferred
• High School diploma
• Proficiency on the computer, including excellent navigation of the internet and keyboarding skills
• Excellent written and verbal communication
• Clear and concise writing skills
• Excellent problem solving and conflict resolution
• Strong organization and time management skills
• Ability to work in high pace environment, flexible, good math skills, detail oriented, accountable, and have selling skills
• Ability to work independently and focused on task
• When answering emails and social media correspondence, person must have the ability to be proactive with response so situation is resolved on first contact
• Required: Basic Microsoft Office Suite; Intermediate PC, Window, Internet, data entry and typing skills

Physical Requirements and/or Environment

• Office/Cubicle