Team Manager

Brobston Group LLC; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Brobston Group LLC in New York seeks a Team Manager to lead Client Advisors, drive sales, and uphold luxury service standards in-store.

You will coach and develop staff, manage operations, coordinate with Visual Merchandising, and implement events to grow local client base while ensuring exceptional client experiences.

Qualifications

• Minimum 6 years of retail experience with emphasis on operations, store management, or office administration; luxury retail preferred.
• Proven ability to lead and develop teams, with strong coaching and communication skills.
• Experience with POS systems and inventory management; computer literate.

Responsibilities

• Manage, coach, and develop a team of Client Advisors through regular meetings, performance reviews, and daily coaching.
• Drive sales performance and KPI achievement by leading the sales floor and implementing client relationship strategies.
• Recruit, onboard, and train new hires and support succession planning for the team.
• Oversee operations including POS and inventory management, reporting, and coordination with logistics and corporate partners.
• Partner with Visual Merchandising to plan and execute store visual standards and local market initiatives.
• Implement events and incentives to grow the local client base and improve repeat business.

Skills

Team leadership

Coaching

Communication

Retail operations

Tools

POS systems

Inventory management

Job description

Summary

The Team Manager is responsible for overall management of staff, merchandise, and the client experience in-store. This role leads the sales team to achieve sales objectives, maintains high operational and visual standards, and develops associates through coaching, training, and succession planning.

Responsibilities

• Manage, coach, and develop a team of Client Advisors through regular meetings, performance reviews, and daily coaching.
• Drive sales performance and KPI achievement by leading the sales floor and implementing client relationship strategies.
• Recruit, onboard, and train new hires and support succession planning for the team.
• Oversee operations including POS and inventory management, reporting, and coordination with logistics and corporate partners.
• Partner with Visual Merchandising to plan and execute store visual standards and local market initiatives.
• Implement events and incentives to grow the local client base and improve repeat business.

Requirements

• Minimum 6 years of retail experience with emphasis on operations, store management, or office administration; luxury retail preferred.
• Proven ability to lead and develop teams, with strong coaching and communication skills.
• Experience with POS systems and inventory management; computer literate.
• Client book preferred and a demonstrated focus on high-quality client service and relationship building.
• Ability to work a flexible schedule including evenings, weekends, and holidays.