Team Manager

Brobston Group LLC; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Brobston Group LLC in Austin, TX is seeking a Team Manager to lead and develop sales, operations, and security team members, delivering exceptional client service and achieving commercial targets. You will provide on-site leadership, oversee store operations in the Director's absence, and coach staff to elevate the in-store experience.

The role emphasizes talent development, driving client engagement, and applying best practices across back-of-house processes to improve efficiency.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience.
• Proven track record in sales generation and hitting commercial targets.
• Ability to work non-traditional hours, including nights, weekends and holidays.
• Proficiency with MS Office and POS or client tracking systems.
• Authorization to work in the United States.
• College degree preferred.

Responsibilities

• Coach, guide, and support sales and operations to meet or exceed store commercial and profitability targets.
• Provide management presence on the sales floor, model service standards, and coach team members to deliver outstanding client experiences.
• Assume oversight of store operations when the Director is not present and ensure compliance with internal control procedures.
• Drive client development activities and manage key product pillars and KPIs to grow sales.
• Attract, hire, train, and retain talent, provide performance feedback, and cultivate an inclusive, high-performance team culture.
• Identify operational efficiencies, manage back-of-house processes, and implement best practices to improve effectiveness.

Skills

Retail store management

Sales generation

Leadership

Customer service

MS Office

POS systems

Team coaching

Flexibility/hours

Education

College degree preferred

Bachelor's degree preferred

Job description

Summary

The Team Manager leads and develops sales, operations, and security team members to deliver exceptional client service and achieve commercial targets. This role provides on-site leadership, assumes oversight of the store in the Director's absence, and coaches team members to elevate the in-store experience. The manager fosters talent development, drives client engagement, and champions operational excellence.

Responsibilities

• Coach, guide, and support sales and operations to meet or exceed store commercial and profitability targets.
• Provide management presence on the sales floor, model service standards, and coach team members to deliver outstanding client experiences.
• Assume oversight of store operations when the Director is not present and ensure compliance with internal control procedures.
• Drive client development activities and manage key product pillars and KPIs to grow sales.
• Attract, hire, train, and retain talent, provide performance feedback, and cultivate an inclusive, high-performance team culture.
• Identify operational efficiencies, manage back-of-house processes, and implement best practices to improve effectiveness.

Requirements

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
• Proven track record in sales generation and achieving commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with Microsoft Office applications and point-of-sale (POS) or client tracking systems.
• Authorization to work in the United States.
• College or university degree preferred.