Team Manager

brobstongroup.com - Jobboard; Westport (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Team Manager for their retail store in Westport, Connecticut. The Team Manager will support the Director, leading the sales operations while ensuring exceptional client experiences. This role involves managing the team, driving results, and ensuring operational excellence.

The ideal candidate will have a minimum of 3 years in retail management and a proven track record in sales. Flexible working hours are required, with a focus on developing top talent within the team.

Qualifications

• Minimum of 3 years retail or luxury retail store management experience.
• Proven track record in sales generation and achieving results.
• Flexibility to work irregular hours including nights and weekends.

Responsibilities

• Lead and motivate the store team to exceed sales targets.
• Drive client development and manage key client relationships.
• Attract, hire, develop, and retain top talent.

Skills

Sales leadership

Team motivation

Client relationship management

Operational efficiency

Education

College/university degree

Tools

Microsoft Office

Job description

Summary

The Team Manager supports the Director in leading, developing and coaching sales, operations and security team members to meet or exceed sales targets and elevate the in-store client experience. The role assumes oversight of the store in the Director's absence and drives client development, sales leadership and operational excellence.

Responsibilities

• Lead and motivate the store team to achieve or exceed sales targets and KPIs.
• Drive client development activities and personally manage key client relationships.
• Provide management presence on the sales floor, coach team members and improve the Tiffany Experience Index.
• Attract, hire, develop and retain top talent; set clear performance goals and provide feedback.
• Champion operational efficiency, manage back-of-house processes and ensure compliance with internal controls.

Requirements

• Minimum of 3 years retail or luxury retail store management or relevant customer-facing experience.
• Proven track record in sales generation and achieving sales results.
• Flexibility to work days, nights, weekends and holidays; ability to assume store oversight when needed.
• Proficiency with Microsoft Office, client tracking systems and point-of-sale systems; authorization to work in the United States.
• Preferred: college/university degree and graduate gemologist or GIA coursework.