Team LeaderShift Lead

Chick-fil-A Sand Springs; Sand Springs (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Flexible schedule

Free food & snacks

Health insurance

Tuition assistance

Job summary

A popular fast-food restaurant in Sand Springs is looking for a leader to oversee operations and support team members in delivering exceptional customer experiences. The ideal candidate will possess outstanding communication skills and a strong track record of leadership. Responsibilities include managing shifts, training staff, and ensuring restaurant cleanliness and compliance with standards. This role offers a flexible schedule and numerous benefits, including tuition assistance.

Qualifications

• Outstanding communication skills required.
• Ability to work in a team environment essential.
• Leader qualities with a track record of achievement preferred.

Responsibilities

• Oversee a particular function of the restaurant.
• Provide leadership support to the manager on duty.
• Ensure team members follow Chick-fil-A processes and procedures.
• Maintain cleanliness of all areas.
• Handle customer issues positively.

Skills

Outstanding communication skills

Ability to work in a team environment

Results-oriented

Leader with a track record of achievement

Ability to motivate others

Job description

Benefits:

401(k) matching

Company parties

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Tuition assistance

Role Summary:

Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE), and Creating Emotional Connections (EC).

General Responsibilities:

Oversee a particular function of the restaurant (see below) while working your scheduled shift.

Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.

Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.

Shift management – breaks, communication, call-off management, discipline, reward & recognition

Consistently coach and mentor team members around Pathway training and best practices.

Empower, encourage and provide feedback to team members on a daily basis

Ensure all team members on shift are aware of the plan for the day.

Ensure the store is neat, clean, and organized at all times.

Train team to present food to guests with neatness and attractiveness.

Appropriately handle all customer issues and play a positive role in customer recovery.

Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.

If closing, control pre-close functions while not compromising service and food quality standards.

Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception

Front of the House (FOH) – Responsible for all cash management duties. Count down registers, track cash and coupon accountability, change fund management, Daily Report.

Back of the House (BOH) – Follow all food safety procedures at all times.

BOH – Is aware of food cost and labor cost best practices and works to implement them at all time

Skills:

Outstanding communication skills

Outgoing/friendly/patient

Great verbal communicator

Leader (track record of achievement)

A desire for ongoing training/education

Ability to work in a team environment

Results-oriented

Detailed & keenly observant

Ability to make decisions quickly

Ability to motivate others

Proven history of consistently performing at a high level

Competency in area of responsibility

Embodies the Restaurant’s vision

Unquestionable integrity and represents Chick-fil-A well

Lead the business to achieve labor/food cost targets and speed of service goals

Anticipates problems before they happen

Passion for operational excellence in everything you do

Responsible for money, food, labor, and training systems

Benefits:

Affordable Healthcare

Flexible schedule

Employee discount

Qualify for free college after the first 30 days of employment