Shift Leader

Chick-fil-A Terrell; Terrell (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at an established fast-food restaurant where you can make a difference by creating Raving Fans! As a Shift Leader, you'll be at the forefront of delivering exceptional customer service and operational excellence. Your role will involve leading a team, ensuring every guest feels valued, and maintaining a productive work environment. This position is perfect for those who are motivated, dependable, and passionate about serving others. If you're ready to take on a leadership role in a fast-paced setting and grow your skills, this opportunity is for you!

Qualifications

• Must obtain Food Handlers Certificate within the first 5 days of employment.
• Available to work a minimum of 35 hours per week.

Responsibilities

• Open and close the restaurant while ensuring operational excellence.
• Develop Team Leaders and maximize productivity in the restaurant.

Skills

Leadership

Customer Service

Teamwork

Communication

Problem Solving

Dependability

Initiative

Positive Attitude

Education

Food Handlers Certificate

Job description

Role Summary

Shift Leaders are responsible for creating Raving Fans. Their responsibilities include:

1. Execute operational excellence – Develop trust with guests through meeting the Quality requirements all day every day.
2. Deliver 2nd Mile Service – Ensure guests feel cared for by going above and beyond expectations.
3. Activate Emotional Connections – Strengthen relationships with guests and the community.

Must obtain Food Handlers Certificate within the first 5 days of employment.

General Responsibilities

1. Opens and closes the restaurant
2. Count and verify drawers
3. Develops Team Leaders
4. Directs our shifts
5. Identify, analyze, and solve issues that arise in a fast-paced environment
6. Maximizes productivity in the restaurant – Makes sure that every area of the restaurant is running efficiently

Requirements

1. Available to work a minimum of 35 hours per week
2. Understand the expectation of Chick-fil-A customer service standards and operational excellence.

Skills

1. Great attitude
2. Hard working
3. Dependable
4. Honest
5. Demonstrate leadership attributes
6. Team-player
7. Positive attitude & role model
8. Responsive to team’s needs
9. Takes initiative
10. Works to serve others
11. Motivated to grow and to learn
12. Great verbal communicator
13. Outgoing/friendly/patient
14. Desire for ongoing training/education
15. Detailed & keenly observant
16. Passion for procedural discipline
17. Able to lift 40 - 60 pounds on a consistent basis