Team Leader: Service-Driven Shift Leader for Growth

Workstream; Walnut Creek (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarship opportunities

Growth and development

Competitive pay

Job summary

Chick-fil-A in Walnut Creek, CA is seeking a Team Leader to support daily operations, coach team members, and uphold our Service and Operational Excellence standards. You will lead shifts, train new hires, and set a positive example for the team in a fast-paced setting.

The role emphasizes strong communication, customer service, and a collaborative, people-first culture. Both full-time and part-time opportunities are available, with a focus on growth and leadership development.

Qualifications

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, or restaurant leadership is preferred

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Skills

Customer service

Team leadership

Communication

Training

Shift management

Job description

Chick-fil-A in Walnut Creek, CA is seeking a Team Leader to support daily operations, coach team members, and uphold our Service and Operational Excellence standards. You will lead shifts, train new hires, and set a positive example for the team in a fast-paced setting.

The role emphasizes strong communication, customer service, and a collaborative, people-first culture. Both full-time and part-time opportunities are available, with a focus on growth and leadership development.