Team Leader, Sales

Euromarket Designs Inc.; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Teamleiter im Verkauf, der eine leidenschaftliche und motivierte Verkaufsumgebung schafft. In dieser Rolle sind Sie verantwortlich für die Führung und Entwicklung Ihres Teams, um Verkaufsziele zu erreichen und außergewöhnlichen Kundenservice zu bieten. Sie tragen zur Förderung einer positiven Teamkultur bei und coachen Ihre Mitarbeiter, um ihre Fähigkeiten zu verbessern. Mit einer offenen Kommunikation und einem proaktiven Ansatz stellen Sie sicher, dass jeder Kunde die Aufmerksamkeit erhält, die er verdient. Wenn Sie eine dynamische, teamorientierte Umgebung schätzen und über Führungskompetenzen verfügen, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 2+ Jahre Erfahrung im Kundenservice oder Einzelhandelsführung.
• Fähigkeit, Erwartungen zu setzen und andere zur Rechenschaft zu ziehen.

Responsibilities

• Leiten und Modellieren der Verkaufs- und Kundenservicestandards.
• Trainieren und Entwickeln von Mitarbeitern in Produktkenntnissen und Verkaufsstrategien.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Problemlösungsfähigkeiten

Delegationsfähigkeiten

Education

Erfahrung im Einzelhandel

Job description

CB2 is transforming the perception of home design for today's modern consumer. Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment. If you're creative, team spirited and have a passion for modern design, then join the team as a Team Leader, Sales.

Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Manager, Sales you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.

A day in the life as a Team Leader, Sales...

• Lead and model company core selling and customer service standards.
• Accountable for achieving sales goals and customer service standards by holding sales, customer service and stock associates and Managers on Duty (MODs) accountable for brand goals and standards.
• Train and develop associates on product knowledge, selling, customer service, operations, visual merchandising, policies and procedures, as applicable, in partnership with the Assistant Manager.
• Lead and manage associate workload in partnership with the Assistant Manager.
• In coordination with the Assistant Manager, support all aspects of performance and development for designated associates to encourage professional growth and goal achievement.
• Provide specific and timely feedback about performance directly to associates and share observations with the management team.
• Communicate regularly with the Assistant Manager to review business results, execution of plans/strategies, customer feedback and associate performance.
• Coach associates on exceptional and opportunity performance and maintain a strong visible presence on the salesfloor.
• Demonstrate an understanding of CB2 visual merchandising standards by maintaining all store displays, features and uprights.
• Learn and exhibit competency in all front/back of house processes and standards.

What you’ll bring to the table…

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork

We’d love to hear from you if you have…

• 2+ years customer service or retail leadership experience
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night