Team Leader Retail

Goodwill Industries of Kentucky; Campbellsville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill-Industries-of-Kentucky is seeking a Retail Team Leader to oversee processing, collection, stocking, and sale of used goods at a Kentucky store. The role will guide Production Clerks and ensure high customer service standards are met, including greeting donors, handling receipts, and maintaining shop cleanliness.

The position requires flexibility to work a rotating schedule, with evenings, weekends, and holidays as needed, and involves supervising staff, stocking, and merchandising tasks

Qualifications

• Must provide great customer service with donors and customers.
• Must be able to model and coach Production Clerks.
• Ability to work with diverse people and adapt to various duties.

Responsibilities

• Display excellent customer service and greet donors and customers.
• Offer receipts and information per guidelines.
• Maintain cleanliness of store and grounds as required.
• Operate cash register and manage sales.
• Sort and stock materials, maintain quality categories.
• Rotate stock and set prices when instructed.
• Provide direction and training to Production Clerks.

Skills

Customer service

Leadership

Coaching

Versatility

Education

High school diploma or GED

Job description

Job Description

Job Purpose

Display Goodwill’s Core Values – Hope, Dignity, Service & Partnership.

The Retail Team Leader is responsible for processing, collection, stocking, and sale of used goods. The Retail Team Leader will serve as a model for the Production Clerk I in guiding and providing direction.

Essential Job Functions

• Displays great customer service by greeting donors and customers; offers assistance.
• Offers receipts and informational fliers as set by operating guidelines.
• Keeps areas clean, including inside and outside grounds around store and ADC’s.
• Operates cash register.
• Sorts material as required and stocks material in stores.
• Maintains categories and quality of goods.
• Rotates stock as needed.
• Prices material when instructed to do so.
• Assists in providing direction and modeling of job duties to other Production Clerks.
• Performs other duties as assigned.

Requirements

• May serve as a coach in one-on-one training with a Production Clerk(s).
• Must possess versatility, discretion, and ability to work with a variety of diverse people.
• Must have reliable transportation to and from work.

Education/Specialized Knowledge Requirements

• High school diploma or GED, preferred.
• Must have basic math skills, ability to make change, complete paperwork in a timely manner.

Physical and Work Condition Requirements

• This job may have physical requirements that considered light to medium work. Light to medium work involves sitting for short periods of time; frequent bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity, frequently lifting/pushing/pulling 10-20 pounds, and occasionally pushing/pulling 20-50 pounds.
• Must have the ability to perform material handling with few restrictions, works with minimal supervision.
• Must have the ability to work a rotating schedule, including evenings, weekends, and holidays.
• Travel to other locations beyond the assigned work location is not required.

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