Team Lead

Goodwill Industries of Kentucky; Frankfort (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill Industries of Kentucky in Frankfort, KY seeks a Retail Team Leader to oversee donations processing, stocking and sales while modeling exemplary customer service. You will guide Production Clerks and ensure pricing accuracy, cleanliness, and efficient operations in-store.

The role requires versatility, reliability, and the ability to work evenings/weekends, with strong math and communication skills to support a positive donor and customer experience.

Qualifications

• High school diploma or GED preferred.
• Must have basic math skills and ability to make change.
• Must have reliable transportation to and from work.
• Ability to work with a diverse group of people with versatility and discretion.

Responsibilities

• Greet donors and customers and offer assistance.
• Provide receipts and informational materials as required.
• Keep store areas clean, including exterior grounds around the store.
• Operate the cash register and handle transactions.
• Sort donated materials and stock items on shelves.
• Maintain categories and quality of goods and rotate stock as needed.
• Assist in directing and modeling duties for other Production Clerks.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Team supervision

Communication

Education

High school diploma or GED

Tools

Cash register

Job description

121 Arrowhead Ct, Frankfort , Kentucky 40601 , United States

Job Description

Job Purpose

Display Goodwill’s Core Values – Hope, Dignity, Service & Partnership.

The Retail Team Leader is responsible for processing, collection, stocking, and sale of used goods. The Retail Team Leader will serve as a model for the Production Clerk I in guiding and providing direction.

Essential Job Functions:

• Displays great customer service by greeting donors and customers; offers assistance.
• Offers receipts and informational fliers as set by operating guidelines.
• Keeps areas clean, including inside and outside grounds around store and ADC’s.
• Operates cash register.
• Sorts material as required and stocks material in stores.
• Maintains categories and quality of goods.
• Rotates stock as needed.
• Prices material when instructed to do so.
• Assists in providing direction and modeling of job duties to other Production Clerks.
• Performs other duties as assigned.

Requirements

Requirements :

• May serve as a coach in one-on-one training with a Production Clerk(s).
• Must possess versatility, discretion, and ability to work with a variety of diverse people.
• Must have reliable transportation to and from work.

Education/Specialized Knowledge Requirements:

• High school diploma or GED, preferred.
• Must have basic math skills, ability to make change, complete paperwork in a timely manner.

Physical and Work Condition Requirements:

• This job may have physical requirements that considered light to medium work. Light to medium work involves sitting for short periods of time; frequent bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity, frequently lifting/pushing/pulling 10-20 pounds, and occasionally pushing/pulling 20-50 pounds.
• Must have the ability to perform material handling with few restrictions, works with minimal supervision.
• Must have the ability to work a rotating schedule, including evenings, weekends, and holidays.
• Travel to other locations beyond the assigned work location is not required.