Team Leader - Palm Beach

Brobston Group LLC; Town of Florida (NY); On-site; USD 60,000 - 95,000; Full time

Job summary

Brobston Group LLC, on behalf of Valentino, seeks a Team Leader to act as brand representative, support store management, and deliver the Valentino client experience. You will drive sales performance and coach client advisors.

You will manage clienteling, onboarding of prospects, and after-sales situations while ensuring product storytelling and KPI alignment with conversion and average ticket. Daily operations, stock, and SAP-based store processes are part of the role.

Qualifications

• Proven track record in luxury retail or client-facing sales with clienteling
• Strong ability to meet sales targets and KPIs and drive store performance
• Excellent product knowledge and storytelling to convey Valentino brand value

Responsibilities

• Meet and exceed individual sales targets and contribute to store goals
• Drive KPIs by linking client experience actions to conversion and average ticket
• Develop and retain clients through in-store engagement and private appointments; support data acquisition
• Maintain deep product knowledge and storytelling for Valentino creations
• Support stock organization, receiving, transfers, and cycle counts; document processes
• Use SAP, CRM and other systems to execute store processes and campaigns
• Assist management with CRM campaigns, conversion plans, VM setup and partnerships
• Handle sensitive after-sales situations, returns, repairs, and escalations when managers are unavailable

Skills

Team leadership

Clienteling & relationships

Sales targets & KPIs

Product storytelling

Stock management

Store operations

CRM systems

Communication & training

Tools

SAP

CRM systems

PRISM

Training App

After Sales App

MY-V XP

Smart XP

Job description

Summary

The Team Leader acts as a brand representative and supports the store management in delivering the Valentino client experience. This role drives individual and store sales performance, contributes to KPI achievement, and supports daily operations. The Team Leader also coaches and onboards client advisors while managing clienteling and after-sales situations.

Responsibilities

• Meet individual sales targets and contribute to overall store sales objectives.
• Understand and drive KPIs by linking client experience actions to conversion and average ticket.
• Develop and retain clients through in-store engagement, private appointments, and distance sales; support prospect recruitment and data acquisition.
• Maintain and convey deep product knowledge and storytelling for Valentino creations.
• Support operations including stock organization, product receiving and transfer, cycle counts, and documentation.
• Use company systems and tools (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App) to execute store processes.
• Assist store management with CRM campaigns, conversion plans, VM setup, and sales partnership initiatives.
• Manage sensitive after-sales situations, returns, repairs, and client complaints when managers are absent.

Requirements

• Proven experience in luxury retail or client-facing sales roles with a focus on clienteling and relationship development.
• Strong commercial awareness and ability to meet sales targets and KPIs.
• Excellent product knowledge and the ability to convey brand storytelling.
• Operational competence with stock management and retail systems (experience with SAP or similar systems preferred).
• Leadership skills with experience training, onboarding, and supporting store teams.
• Excellent interpersonal and problem-solving skills, able to handle escalations and after-sales service.