Team Leader- Forum Shops

Sabceducation; Las Vegas (NV); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, dental, and vision benefits

Paid time off

Career growth

Job summary

Maison Valentino in Las Vegas seeks a Team Leader to elevate the client experience on the luxury sales floor. You will lead by example, inspire the team, and partner with Store Management to deliver exceptional service and drive sales performance across the client journey.

In this role you will train colleagues, coordinate operations, uphold Valentino's standards, and engage clients through CRM campaigns, events, and personalized styling.

Qualifications

• A Team Leader is a passionate luxury retail professional who serves as a brand ambassador.
• You will lead by example on the sales floor and inspire the team to meet business goals.
• Partner with Store Management to uphold Valentino service standards and drive a client-focused environment.

Responsibilities

• Lead the sales floor and inspire the team to achieve business goals.
• Foster meaningful client relationships to drive loyalty and sales performance.
• Support store operations and ensure adherence to service standards and policies.
• Coordinate CRM campaigns and client engagement initiatives.
• Assist in onboarding and training of new hires and shifts scheduling.

Skills

Luxury retail

Customer service

Team leadership

Tools

Smart XP

MY-V XP

PRISM

SAP

Training App

After Sales App

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

A Team Leader is a passionate luxury retail professional who serves as a brand ambassador, embodying Valentino's values and delivering an exceptional client experience at every stage of the customer journey.

You will lead by example on the sales floor, inspire and support the team in achieving business goals, and foster meaningful client relationships that drive loyalty and sales performance. Partnering closely with Store Management, you will help ensure the successful execution of all store operations, uphold Valentino's service standards, and contribute to a collaborative, high-performing, and client-focused environment.

What We Offer

• Competitive Hourly Pay: $25.00 - $30.00 per hour
• Comprehensive Medical, Dental, and Vision Benefits
• Paid Time Off and Company Holidays
• Career Growth and Development Opportunities

SALES & KPIs:

• Sales achievement – meet individual sales target and contribute to the overall store sales objectives.
• KPIs achievement – have a clear understanding of the correlation between every step of the client experience with each associated KPI such as applying the styling to increase cross selling and average ticket.

CLIENTELING:

• Client engagement – focus on development and retention of existing clients, recruitment of new and potential ones. Engage the client through every selling opportunity - walk in, private appointment, distance sales, sales in partnership.
• Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.

PRODUCT (care & knowledge):

• Product knowledge – master the know-how of every Valentino creation and convey an engaging / proper story telling around it.

OPERATIONS:

• Perform every task in full compliance with operations guidelines (after sales assistance, product transfer request, on-hold, on consignment, etc.).
• Provide support when needed to the execution of the main operational and administrative tasks (cycle counts, stock takes, product receiving and transfer, documentation form filling and archiving, etc.) as well as contribute to maintain up to standard stock organization.
• Ensure the implementation of all store policies and procedures, utilizing effectively the company tools and systems such as Smart XP, MY-V XP, PRISM, SAP, the Training App, After Sales App etc.

TEAM:

• Collaborate with in-store team, VM team and liaise with the In-Store Visual to follow display guidelines; verify and report all relevant information to store management.
• Support the store management in executing specific tasks, including CRM calling campaigns, prospect registration and follow-up, conversion rate and cross-selling action plans, and VM set up preparation.
• Actively assist the Client Advisors' team during sales partnership initiatives and OTO appointments.
• Manage sensitive situations related to sales activities or after-sales, such as boutique returns, end-of-season processes, client returns, repairs, and handling complaints, particularly when other managers are absent.
• Facilitate the onboarding process for new hires and serve as a point of reference for training-related activities.
• Collaborate with the store management in assigning duties and responsibilities to Client Advisors and coordinating shift schedules.

CORE COMPETENCIES:

Operational and Task Coordination: Efficiently manages daily operations and organizes tasks to ensure smooth workflow and timely achievement of team objectives.

Client Insight and Engagement: Utilizes deep understanding of client needs and behaviors to foster meaningful interactions and strengthen client relationships.

Solution-Oriented Problem Solving: Proactively identifies challenges and develops innovative, effective solutions to address team and client needs.

Interpersonal Effectiveness and Team Alignment: Builds strong relationships and ensures team members are aligned with common goals through effective communication and collaboration.

Training: Ensures a propoer onboarding is made to all team members supporting the identification of needs and suggesting them to the Store Manager

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.