Team Leader (Onsite)

Concentrix; Farmington Hills (MI); On-site; USD 43,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Holidays

Job summary

Concentrix is seeking a Team Leader in Farmington Hills, MI, to supervise a group of call center associates onsite. You’ll coach, monitor attendance, and drive performance to meet KPIs while ensuring quality customer experiences. The role emphasizes leadership development within a Fortune 500, people-first culture.

The ideal candidate has 1+ year of leadership experience, a high school diploma or GED, and may hold an associate degree. Travel experience is a plus; residency in the U.S.

Qualifications

• Must be 18+ with a High School Diploma or GED.
• Associate's degree in related field with 2–4 years leadership experience preferred.
• At least 1 year of leadership experience required.
• Travel program experience required.
• Strong coaching and mentoring skills.
• Ability to work under pressure and meet timelines on deliverables.
• Must reside in the United States with a valid U.S. address.

Responsibilities

• Oversee day-to-day supervision of a group of call center associates and monitor attendance as per policy and law.
• Coach direct reports regularly to achieve weekly metrics.
• Identify performance issues, create improvement plans, and implement corrective actions up to termination.
• Ensure service levels meet KPIs and financial targets.
• Communicate expectations and provide timely updates to the team.
• Handle escalated calls as needed and provide SME input.
• Lead team meetings to share information and gather input.
• Schedule and organize team activities and stay updated on internal processes.

Skills

Leadership experience

Coaching

Communication skills

Team supervision

Attendance monitoring

Education

High School Diploma or GED

Associate's degree in related field

Job description

Job Title: Team Leader (Onsite) Job Description

Join a world-class team in Farmington Hills, as a Team Leader!

The Team Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Team Leader position at Concentrix is the right place for you!

As a Team Leader, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "gamechangers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation.

As a Team Leader, you'll join an organically diverse team from around the globe where all members contribute to and support each other's success and wellbeing, proudly united as "gamechangers." Together, we serve as the intelligent transformation partner for the world's best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
• Schedule and organize team activities
• Stay current on internal work processes, policies and procedures.
• Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction.

Other qualifications for our Team leader role include:

• 18 Years of age or older with a completed High School Diploma or GED required
• Associate's degree in related field with two to four years of relevant experience preferred
• At least 1-year leadership experience required
• Travel program experience required
• Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule
• Must reside in the United States and have a valid U.S. address for residence.

WHAT’S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we invest in our gamechangers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we'll invest in YOU to aid in your career path and in your personal development.

• Benefits available to eligible U.S. employees in this role include:
• The base salary range for this position is $43,000.00-$44,000.00, Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k)-retirement plan, paid time off, and holidays.
• Paid training and lucrative employee referral program.
• Daily Pay enrollment option to access pay "early," when you want it.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• Work-from-home convenience with company-supplied technologies.
• Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, One Earth Champions, Wise Owls (experienced), and more.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
• A range of other perks and benefits.

JOB AVAILABILITY

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

The deadline to apply for this position is: October 30, 2026. Location: USA Farmington Hills MI Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant,.

Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Experience the power of Concentrix.

Company Overview

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.